Assistant Community Association Manager / ACAM

Assistant Community Association Manager

Salary Range $21.00 Hourly Position Type Full Time Category BROGEN

Overview

RealManage is one of the top community management firms in the U.S., ranked #3 out of 5,000+ companies nationwide. We operate in 16 states and Washington, D.C., serving a wide range of communitiesfrom HOAs and condos to luxury high-rises and master-planned developments. Our client list includes some of the country's most respected developers and builders.

We stand out for our innovative, tech-driven approach, combining cloud-based tools, mobile apps, and industry-leading expertise to deliver exceptional service at competitive prices.

Description

At RealManage, we don't just manage communitieswe build them. Our mission is to deliver smart, transparent, and personalized solutions that exceed expectations. We constantly measure our performance, embrace innovation, and never stop improving.

We're more than a workplacewe're a team that values growth, integrity, and genuine connection. Whether you're launching your career or looking for your next big move, you'll find opportunity, support, and a place to thrive here.

Join RealManage and be part of a company that's leading the way in community managementwith heart, innovation, and a clear vision for the future.

Position Summary

The Assistant Community Association Manager plays a key supporting role in the management and operations of assigned communities. Working closely with the Community Association Manager (CAM), this position helps ensure communities run smoothly and in compliance with governing documents, applicable laws, and company policies. The role focuses on delivering exceptional service to homeowners, Board members, and vendors.

Key Responsibilities

• Provide administrative and operational support to the Community Association Manager across multiple communities.
• Respond promptly and professionally to homeowner and Board inquiries, ensuring high-quality customer service.
• Become familiar and knowledgeable of assigned portfolio's rules and regulations, amenities, meeting dates, architectural procedures, and other important community processes.
• Process architectural requests as they are submitted. All complete requests will be entered into Caliber prior to sending to the Committee according to association's approved procedures.
• ACAM is responsible for amenity access distribution (keys, fobs, passes, etc.).
• Prep Annual Meeting of the Membership documents
• Process compliance tours and ensure that violations submitted to administrative team are reviewed and mailed out in accordance with company policy.
• Assist with processing community-wide mailouts. ACAM will submit approved mass mailings through third party vendor with approved specifications.
• Attend Community meetings as needed
• Filing and scanning of correspondence according to company policy.
• Maintain organized and accurate records, reports, and documentation in line with company and association requirements.
• Perform other duties as assigned to support the effective management of assigned communities.

Qualifications

• Strong organizational skills with the ability to prioritize and multitask effectively.
• Excellent verbal and written communication skills.
• Positive, customer-focused attitude with a professional demeanor.
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with property management software is a plus.
• Ability to work independently and collaboratively in a dynamic, fast-paced

Physical Requirements Office/Administrative Roles

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.

Pay and Benefits

$21.00, per hour

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays
• Ability to lift or move objects up to 1015 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.