AI Operator Lead Engineer

Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.

Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

AI Operations Lead (AI Engineer Marketing OS)

About PTC

PTC (NASDAQ: PTC) is a global industrial software company that enables manufacturers to transform how they design make operate and service products. Our solutions are used by some of the worlds leading companies across aerospace automotive electronics medical devices and industrial manufacturing.

As a leader in digital transformation PTC is investing in next-generation technologies including artificial intelligence automation and cloud-native platforms to drive innovation internally and for our customers.

About the Team

Youll join the AI Infrastructure team within Growth Marketing working across industry and vertical marketing demand generation product marketing customer marketing brand and communications and marketing operations. Our mandate is to rebuild how marketing work gets done moving from documents and manual handoffs to data AI agents and automated workflows. As one of the first hires on this team you will help define and scale AI-powered marketing operations across the organization.

Position Summary

PTC is seeking an Agentic Operator to design build deploy and scale the AI-powered systems that run GrowthOS. You will partner with marketers business stakeholders and technical teams to identify automation opportunities build intelligent workflows and enable teams to operate more efficiently through AI-enabled tools.

You will work directly with end users embedding with marketing teams to understand their workflows translate business challenges into technical solutions and build systems that automate repetitive work so marketers can focus on strategy judgment and customer engagement.

Key Responsibilities

AI Agent Development & Architecture

• Design and build AI-powered workflows and agent-based systems supporting marketing operations
• Build reusable agent architectures skills tools memory orchestration evaluation frameworks and guardrails
• Maintain prompt libraries workflow templates and automation frameworks
• Evaluate emerging AI technologies and recommend adoption opportunities

Workflow Automation & Orchestration

• Build and maintain workflow automation using orchestration platforms such as n8n Zapier Make or Claude Code
• Design end-to-end processes connecting data AI agents and business systems
• Develop automation frameworks that scale across marketing functions

Enterprise Integrations

• Integrate AI-powered solutions with Salesforce Eloqua SiteCore and internal data platforms
• Build MCPs APIs connectors and automation frameworks supporting data-driven decisions
• Ensure data quality reliability security and scalability

AI Quality Governance & Observability

• Establish monitoring logging evaluation and reporting for AI-powered systems
• Build validation frameworks and quality controls for reliable outputs
• Build governance mechanisms supporting compliance brand integrity and auditability
• Identify system failures regressions and improvement opportunities

Change Management & Enablement

• Partner with marketing teams to understand business objectives and challenges
• Train and coach users on AI-enabled workflows and tools
• Drive adoption and long-term utilization of AI solutions
• Document processes playbooks and best practices to support scalability

What to Send Us

Resumes are welcome but the strongest signal is evidence. With your application please include any of:

• Links to agents tools or workflows youve shipped (production not demos)
• A short write-up of a system you built that others came to depend on what you built what broke what you learned
• A GitHub repo a Loom or a live link we can review
• The shortest possible answer to: whats the most boring marketing workflow you could automate end-to-end this week

Qualifications

Required

• Bachelors degree in Computer Science Software Engineering Information Systems or related field or equivalent practical experience
• 5 years of software engineering experience
• 2 years hands-on experience building and deploying production AI or LLM-powered applications
• Strong Python development experience
• Experience with LLM APIs (Anthropic Claude OpenAI GPT Gemini etc)
• Experience with workflow automation/orchestration platforms (n8n Airflow Temporal Zapier or comparable)
• Experience integrating enterprise applications including CRM marketing automation and business systems
• Strong understanding of prompt design evaluation methodologies and production AI operations
• Excellent communication and stakeholder management skills

Preferred

• Experience designing and deploying multi-agent systems
• Knowledge of agent orchestration frameworks MCP and tool-use architectures
• Experience implementing retrieval-augmented generation (RAG)
• Familiarity with MLOps evaluation frameworks and AI observability platforms
• Experience building internal platforms or tools with measurable organizational adoption
• Experience in marketing technology marketing operations or demand generation
• Experience implementing AI governance validation and audit-trail frameworks

What Success Looks Like

• Agents live and running for priority verticals with speed and quality gains measurable against baseline
• Net-new campaign delivery time reduced from months to weeks
• Marketing teams successfully adopting and expanding AI-driven workflows on their own
• Repeatable frameworks established for AI automation governance and performance measurement

What Success Looks Like

Within this role you will:

• Deliver AI-powered solutions that measurably improve marketing productivity and operational efficiency
• Enable marketing teams to successfully adopt and expand AI-driven workflows
• Build scalable systems that can be leveraged across multiple marketing functions and regions
• Establish repeatable frameworks for AI automation governance and performance measurement
• Help define how enterprise AI capabilities are deployed and adopted across the marketing organization

Why Join PTC

• Opportunity to help shape AI transformation within a global technology company
• Work directly on highly visible initiatives with executive sponsorship
• Influence how marketing operations evolve through AI and automation
• Partner with business and technical leaders across the organization
• Build innovative solutions with real-world impact at enterprise scale

Travel Requirements

• Boston-area candidates preferred
• Remote U.S. candidates will be considered
• Limited travel may be required for team collaboration workshops and business meetings

PTC is an Equal Opportunity Employer

PTC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status age or any other characteristic protected by applicable law.

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

PTC carefully considers a wide varietyof factors when determining compensation. The anticipated annual salary range for this position is between $165000 - 253000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidates skills qualifications experience and location. Additionally candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical dental and vision insurance paid time off and sick leave tuition reimbursement 401(k) contributions and employer match flexible spending accounts life insurance disability coverage and if you are an office-assigned employee a generous commuter subsidy. All total rewards and benefits programs are

subject to applicable plan eligibility and other terms and conditions.

For more information about PTCs comprehensive benefits please visit our Careers Page.

Applications will be accepted on an on-going basis.

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

At PTC we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities cultures and perspectives we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true authentic selves to work. Proud to be an Equal Opportunity Employer we welcome applicants from all backgrounds and hire without regard to race national origin religion age color ethnicity ancestry marital status sex (including pregnancy) sexual orientation gender identity gender expression genetic information disability veteran status or any other characteristic protected by local state or federal laws rules or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For more information about PTCs comprehensive benefits and our AI usage please visit our Careers Page ( Applications will be accepted on an on-going basis until the opportunity is filled.

PTC endeavors to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact PTCs Talent Acquisition team at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

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Required Experience:

Senior IC