(11436) Account Manager

Account Manager

SEJ Services, LLC is a privately owned commercial janitorial services company operating across 9 states in the Southeast. SEJ's culture has been nationally recognized as a Top Workplace from 2022–2026! SEJ provides cleaning services for office, medical, industrial, manufacturing, and educational facilities.

Job Details

Position Title: Account Manager

Total Compensation: $65,000

General Location: Hickory, NC

Headcount Responsibility: 20-50 employees

Success Profile

SEJ is looking for an individual who thrives in a high-energy, fast-paced environment. The right candidate brings a strong sense of ownership and accountability, experience managing hourly labor in a service-based industry, and the ability to solve problems quickly and effectively.

Key Responsibilities

• Operations: Own all daily janitorial operations across assigned portfolio, ensure all services meet quality and safety expectations, conduct inspections and safety audits, and monitor inventory and supply ordering
• Leadership: Hire, onboard, train, develop, and coach assigned employees. Manage staff performance, including discipline and terminations as needed, while building and maintaining a stable, safe, and reliable workforce
• Customer Service: Serve as primary point of contact for client leadership, including regular walkthroughs and meetings, and resolving issues quickly and professionally
• Financial: Own labor, scheduling, payroll, supply ordering, and employee appreciation budgets
• Growth: Identify and sell additional service opportunities (tag work) and ensure successful execution. Develop and implement process improvements to strengthen overall performance

Qualifications

• Background & Work Authorization: Must be able to successfully complete a background check, motor vehicle record (MVR) check if required for the position, and meet all hiring requirements
• Experience: Prior experience managing hourly labor in a service environment preferred; janitorial or facility services experience a plus
• Leadership: Positive attitude with the ability to accept feedback, lead teams, and hold employees accountable
• Flexibility: Must be willing to work a full-time flexible schedule across shifts as business needs require
• Hands-On Support: Willing and able to step into any role and perform operational tasks when needed, including trash removal, vacuuming and carpet cleaning, sweeping and mopping hard surface floors, cleaning restrooms, sanitizing high-touch surfaces, spot cleaning glass, dusting, restocking supplies, and stripping and waxing VCT.
• Safety: Commitment to maintaining a safe work environment and enforcing company safety policies, procedures, and PPE requirements
• Communication & Technology: Strong communication skills and proficiency with basic computer and mobile systems
• Organization: Able to manage multiple priorities with a strong sense of urgency and customer service focus
• Physical Requirements: Ability to lift up to 50 lbs and perform physical duties associated with janitorial operations, including standing, walking, bending, reaching, and remaining active throughout the shift.

Compensation & Benefits

• Base salary depending on experience
• Quarterly bonus opportunity based on personal scorecard results
• Commission opportunities available for additional service sales
• Paid Time Off
• Medical, Dental, Vision, Life & Short/Long Term Disability Insurance
• 401(k)
• High performers in this role will have the opportunity to grow within the Company
• Access to DailyPay, allowing access to earned wages prior to payday

Additional Information / Benefits

• DailyPay
• Paid Holidays
• 401K/403b Plan
• Dental Insurance
• Paid Vacation
• Vision Insurance
• Medical Insurance
• Life Insurance
• Relocation assistance

The following screenings are required:

• Criminal Background Check

The following shifts are available:

• Day shift