Medical Assistant

Certified Medical Assistant (CMA) Primary Care

The Certified Medical Assistant (CMA) is responsible for providing exceptional clinical support to Primary Care providers while delivering outstanding patient-centered care. This role assists physicians and advanced practice providers with patient flow, clinical procedures, documentation, patient education, preventive care, and coordination of services to ensure efficient clinic operations.

The CMA serves as a key member of the healthcare team by maintaining high standards of quality, patient safety, professionalism, and operational excellence while supporting organizational goals and performance metrics.

Essential Duties and Responsibilities

Patient Care

• Prepare examination rooms prior to patient arrival.
• Escort patients to exam rooms promptly.
• Obtain and accurately document:
• Vital signs
• Height and weight
• BMI
• Pain assessment
• Medication reconciliation
• Allergies
• Tobacco use
• Depression screening (PHQ)
• Fall Risk
• Social Determinants of Health (as applicable)
• Record comprehensive patient history.
• Prepare patients for provider examination.
• Assist providers during examinations and procedures.
• Perform point-of-care testing.
• Collect specimens according to policy.
• Administer injections as ordered.
• Perform EKGs.
• Perform CLIA-waived testing.
• Perform hearing and vision screenings.
• Perform ear lavages.
• Remove sutures/staples when ordered.
• Perform wound care as directed.
• Prepare and sterilize instruments.
• Maintain exam room cleanliness and stock supplies.

Clinical Documentation

• Accurately document all patient care in eClinicalWorks.
• Ensure provider documentation is complete before patient departure.
• Enter pending orders as directed.
• Prepare prescription refill requests.
• Process referrals.
• Process imaging orders.
• Prepare laboratory orders.
• Ensure all documentation meets quality standards.

Care Coordination

• Coordinate referrals.
• Assist with prior authorizations.
• Coordinate laboratory and imaging appointments.
• Follow up on outstanding orders.
• Communicate results as directed by the provider.
• Assist with chronic disease management.
• Support preventive care initiatives.

Medication Administration

Safely administer medications according to provider orders, including:

• Intramuscular injections
• Subcutaneous injections
• Intradermal injections
• Therapeutic injections
• Vaccinations
• Biologic medications (when trained)
• Medication inventory management
• Vaccine management
• Cold chain monitoring

Preventive Care

Support quality initiatives including:

• Annual Wellness Visits
• Medicare Wellness Visits
• Chronic Care Management
• Transitional Care Management
• Preventive screenings
• Immunization compliance
• Care gap closure

Quality Responsibilities

• Maintain compliance with:
• OSHA
• HIPAA
• Infection Prevention
• CLIA
• Company policies
• Clinical protocols
• Support organizational quality initiatives including:
• HEDIS
• STAR Measures
• Provider quality metrics
• Documentation accuracy

Customer Service

• Deliver compassionate patient-centered care.
• Maintain professionalism with patients and coworkers.
• Demonstrate excellent communication.
• Resolve patient concerns appropriately.
• Maintain patient confidentiality.

Required Knowledge & Skills

• Medical terminology
• Anatomy & physiology
• Infection control
• Medication administration
• Electronic Medical Records (eClinicalWorks preferred)
• Google Workspace / Microsoft Office
• CPR/BLS
• Phlebotomy (preferred)
• Excellent communication skills
• Time management
• Critical thinking
• Multitasking
• Team collaboration

Performance Expectations

Medical Assistants are expected to consistently meet organizational standards including:

• Accurate room preparation
• Complete medication reconciliation
• Timely patient rooming
• Documentation accuracy
• Order completion
• Referral completion
• Imaging coordination
• Lab coordination
• Patient satisfaction
• Provider satisfaction
• Timely inbox management
• Quality metric completion
• Attendance and reliability

Minimum Qualifications

• High School Diploma or GED required.
• Graduate of an accredited Medical Assistant program preferred.
• Minimum one (1) year of Primary Care experience preferred.
• Current BLS Certification required (or obtained within 90 days of hire).

Certification Requirement

Certification is preferred at the time of hire. Candidates who are not certified at the time of hire must obtain an approved national Medical Assistant certification within one (1) year of their hire date as a condition of continued employment.

Wellspire Medical Group recognizes the following national Medical Assistant certifications:

Credential - Certifying Organization

CMA (AAMA) - American Association of Medical Assistants (AAMA)

RMA - American Medical Technologists (AMT)

CCMA - National Healthcareer Association (NHA)

NCMA - National Center for Competency Testing (NCCT)

CMA (NCCT) - National Center for Competency Testing

CMAC - American Medical Certification Association (AMCA)

Physical Requirements

• Frequent standing and walking.
• Ability to lift up to 30 pounds.
• Frequent bending, reaching, and stooping.
• Manual dexterity for clinical procedures.
• Ability to work in a fast-paced clinical environment.

Core Competencies

Successful Medical Assistants at Wellspire Medical Group demonstrate:

• Compassion
• Accountability
• Collaboration
• Integrity
• Professionalism
• Adaptability
• Attention to Detail
• Clinical Excellence
• Patient Advocacy
• Continuous Learning
• Strong Work Ethic