Phlebotomist II Territory (Float)

Description

Phlebotomist II Territory (Float) - Muskegon MI Thursday/Friday 6:00 AM to 6:00 PM Float varies hours every other Saturday 7:00 AM to 12:00 PM

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

Part-time employees (29 hours or less per week) are eligible for:
Vacation and Health/Flex Time (part-time employees scheduled to work at least 20 hours per week)
6 Holidays plus 1 MyDay off (if regularly scheduled to work 20 hours per week)
401(k) pre-tax and/or ROTH IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Education assistance through MyQuest for Education
Annual no-cost health assessment program Blueprint for Wellness
and so much more!

Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs) Client Offices (IOPs) or other sites. Ensure accurate specimen collection patient identification and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients staff and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate the Quest 5Cs- Customer First Care Collaboration Curiosity and Continuous Improvement in all interactions to uphold service and operational excellence.

Specimen Collection & Processing

• Perform specimen collections following established procedures for a variety of tests including but not limited to venipuncture and capillary draws. Handle some difficult draws including pediatric geriatric and hard sticks with minimal error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary.
• Prepare specimens for transport and testing including labeling centrifuging splitting and storage as required by test order.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

Patient Experience & Customer Service

• Independently resolves routine patient and client concerns and escalates non-routine issues appropriately.
• Provide strong professional respectful and efficient service to all patients and clients. Use verbal and written communication as well as problem-solving skills to complete daily procedures and address patient questions.
• Perform accurate data entry for patient registration test order entry and billing information.
• Communicate collection procedures clearly and address patient questions.
• Maintain a clean orderly and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.

Site Support and Travel

• Provide coverage across PSC and Client Offices within the assigned territory with minimal notice.
• Ensure that daily activities of the office are completed accurately and on time
• Maintain reliable transportation and meet travel expectations for the role including having a valid driver license and clean driving record if applicable.

Operations & Compliance

• Obtain identification and accurately enter billing information and collect payments when required following corporate policies.
• Follow departmental policies procedures safety protocols and compliance standards including confidentiality of patient information.
• Utilize laboratory systems directories and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking sanitizing maintaining logs filing email use and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Required WorkExperience:

• Two years of phlebotomy experience required.

Preferred Work Experience:

• Customer service in a retail or service environment.

Physical and Mental Requirements:

• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
• Frequent walking and standing; occasional bending kneeling reaching twisting or pulling.
• Extensive use of phone and computer; frequently communicating in English with patients and clients.

Knowledge:

• Strong knowledge of phlebotomy best practices and more complex collection practices including pediatric and geriatric draws.

Skills:

• Ability to work independently performing accurate errorfree work in a fastpaced setting with minimal onsite supervision.
• Experienced phlebotomy skills including pediatric and geriatric collections.
• Strong communication skills and ability to adapt to change.
• Keyboard/data entry experience.

Required:

• High School diploma or equivalent.
• Travel up to 75%
• Phlebotomy certification required in CA NV WA and LA.
• English Required

Preferred:

• Phlebotomy accredited program medical assistant or paramedic training.

Education

• High School Diploma or Equivalent (Required)

Languages

• English (Required)

Licenses and Certifications

• Phlebotomy certification (required in certain states e.g. California Nevada Washington and Louisiana) (Required)
• Professional medical certification strongly desired (medical assistant phlebotomy or similar) (Preferred)

Work Requirements

• Travel Required