HVAC & Plumbing Customer Service Rep

Job Details Location: Raleigh, NC 27610. Position Type: Full‑Time/Part‑Time. Education Level: Not Specified. Salary: $20.00–$25.00 hourly. Travel: None. Shift: Day. Category: Customer Service. Responsibilities Provide exceptional service through inbound and outbound customer calls. Schedule service appointments and promote maintenance club memberships. Use call scripts confidently while keeping conversations natural and helpful. Meet daily call goals that support customer needs and company success. Maintain accurate and up‑to‑date customer records. Ensure timely membership renewals and proactive maintenance scheduling. Work closely with dispatch to ensure smooth, efficient service coordination. Escalate service concerns quickly to ensure customer satisfaction. Participate in ongoing training to develop your skills and career. Maintain a professional, friendly, and positive attitude with customers and teammates. Identify customer needs and offer thoughtful solutions that build trust and loyalty. Qualifications Strong communication and listening skills. Customer‑first mindset with attention to detail. Comfort working with call goals and performance metrics. Previous call center or customer service experience is a plus. Team player who values integrity, professionalism, and growth. At least 2 years of industry customer service experience preferred. Motivation to have fun. Benefits Competitive hourly pay: $20–$25, based on experience. Bonus and commission opportunities on top of base pay. Medical, dental, and vision insurance. Company‑paid life insurance. Short‑term disability. Generous paid time off, including sick pay, vacation, floating holidays, and 7 paid company holidays. 401(k) retirement plan with company matching. Flexible spending accounts. Stable, year‑round employment. Supportive, team‑oriented work environment. Healthy work‑life balance. #J-18808-Ljbffr THERMO DIRECT INC