Call Center Seasonal - 2nd Shift/Weekends November - December

Job Description

Job Description

Call Center Team Member - Seasonal 2nd Shift/Weekends November - December 

JOB SUMMARY: 

Serve as the first point of contact for customers, delivering excellent customer service.  Answer inbound phones calls, identify, and resolve caller needs, and provide information/assist with placing orders.  Maintain accurate and useful database records. Reports to Call Center Supervisor. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:   

These duties are not meant to be all-inclusive and other duties may be assigned.

• Process orders either by phone, through uploads and in writing.
• Provide basic information about the company and its products to customers and potential customers.
• Solicits sale of new or additional services.
• Recommends corrective services to address customer complaints.
• Adjusts errors and complaints.
• Answer basic. 
• Analytical - Uses intuition and experience to complement data.
• Design - generates creative solutions. Uses feedback to modify designs. Demonstrates attention to detail.
• Problem Solving - identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations.
• Technical Skills - strives to continuously build knowledge and skills. Shares expertise with others.
• Customer Service- responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.
• Interpersonal Skills - maintains confidentiality. Listens to others without interrupting. Remains open to others' ideas and tries new things.
• Oral Communication - listens and gets clarification.
• Written Communication - writes clearly and informatively. Able to read and interpret written information.
• Teamwork - balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Supports everyone's efforts to succeed.
• Visionary Leadership - Displays passion and optimism. Inspires respect and trust. Provides vision and inspiration to peers and subordinates.
• Judgment - displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.
• Self-Motivated - demonstrates persistence and overcomes obstacles with focus.
• Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
• Planning/Organizing - uses time efficiently.
• Professionalism - reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
• Quality - demonstrates accuracy and thoroughness. Monitors own work to ensure quality.   Each employee must be committed to the quality of each product that they produce and to the food safety programs that each product is produced under.
• Quantity - meets productivity standards. Completes work in timely manner. Works quickly.
• Safety and Security - observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly.
• Adaptability - adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.  Flexibility for working different shifts or hours when equipment is down and/or for maintenance coverage.  Including weekends and call-ins for various alarms during non-production hours.
• Attendance/Punctuality - is consistently at work and on time for dependability.
• Dependability - follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - volunteers readily. Asks for and offers help when needed.
• Innovation - displays original thinking and creativity. Generates suggestions for improving work.

  MINIMUM QUALIFICATIONS:  

• High school diploma or general education degree (GED); and one to three years related experience and/or training; or equivalent combination of education and experience. 
• Language Skills- ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
• Computer Skills- to perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software and Word Processing software.
• Typing Skills - will need to pass a short typing test during interview. 
• Mathematical Skills- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability- ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  PREFERRED QUALIFICATIONS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job requires sitting 90% of the workday.
• The employee must occasionally lift and/or move up to 25 pounds.

  NUESKE’S CULTURE ELEMENTS:

At Nueske’s, we share a few basic Culture Elements.  By design, they are simple and straightforward and provide the foundation for how we do business and treat each other.

• Communicate Effectively
• Be Caring 
• Be Engaged
• Be Quality Minded
• Be Responsible
• Share the Why

Nueske’s Applewood Smoked Meats provides equal opportunity in all our employment practices to all qualified employees and applicants without regard to race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social, and recreational programs. All such employment decisions will be made based upon the merits of the employee/application and without unlawfully discriminating on any prohibited basis.