Events Manager

Events Manager

Located on the sun-drenched Kohala Coast, Mauna Lani is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

Showcase your ability to bring dreams to life and act as a liaison between clients and the hotel in our Events Manager role. This position is pivotal in planning dynamic and engaging events to drive new business and strengthen our team's unique culture. The ideal candidate will be meticulous and well-organized. He or she will have the ability to coordinate multiple moving parts under pressure and ensure that any last-minute changes or obstacles are handled with minimal disruption.

• Plan and manage large scale incentives, conferences, and other group programs as needed.
• Uncover clients' event needs through a creative approach of selling a vision and experience, with a focus on food and beverage upsell, miscellaneous upsells and room rental capture
• Build and maintain relationships with local DMC and third party planners
• Conduct planning site property tours and entertain planners and clients of group programs while onsite.
• Negotiate with clients through the use of creative event proposals and menu presentations to achieve maximum revenue potential while satisfying the clients' needs
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning RevMax call, Resume Meeting, BEO Meeting, Pre-Con Meetings, Leadership Meetings, Menu Tastings, and Planning Visits.
• Make timely and impromptu decisions, which balance the clients' needs with the financial, safety, and staffing goals of the hotel.
• Finalize the requirements of confirmed event bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, Event Planners, Off-site Locations, etc)
• Exhibit a professional demeanor through appearance and by maintaining a positive attitude toward all team members and guests.
• Be present to greet clients in advance of events, lead pre-conference introduction of clients to the team, check-in with them daily while onsite, and be present to review the final billing and conduct post-conference interviews.
• Develop strong relationships with the property front office team and food & beverage and culinary team to ensure working in unity and always striving to achieve the same goals.

Qualifications

Education:

• Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential functions.
• Bachelor's Degree preferred.

Experience:

• Previous hotel experience in a similar role is preferred.
• Previous experience with luxury brands preferred.
• Strong communication (telephone and in person).
• Strong writing and oral presentation skills.
• Requires knowledge of and ability to operate computer systems, including MS Office, Opera, Delphi or equivalent system, Social Tables or equivalent system.
• Basic knowledge of hotel operations.