Lobby Ambassador

Lobby Ambassador- JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Lobby Ambassador at JLL, you'll be the welcoming face of our clients' workplaces, delivering exceptional experiences through proactive hospitality and face-to-face engagement. This client-facing role positions you as the central connection point for visitors, employees, and guests, where you'll blend hospitality expertise with workplace support to create seamless service from the moment someone arrives until they depart. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees and as a Lobby Ambassador, you'll embody this through your genuine care, local expertise, and commitment to anticipating needs before they're expressed. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, empowering you to bring creative solutions to every interaction. You'll maintain a visible, engaging presence throughout the workplace while coordinating with facilities management teams to ensure hospitality-focused service delivery across all departments. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll serve as the resident expert on everything from campus wayfinding to local dining and entertainment, enriching every guest experience.

What your day-to-day will look like:

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
• Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace
• Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
• Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
• Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
• Act as central point of contact for campus information, wayfinding, and activity coordination
• Provide meeting support, reception services, and personal assistance as needed

Required qualifications:

• HS diploma or GED
• Minimum 2-3 years of customer service or hospitality-related experience
• Excellent verbal and written communication skills
• Strong interpersonal skills with passion for creating exceptional guest experiences
• Proven ability to multi-task and prioritize while maintaining accuracy and service quality
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
• Flexibility and positive attitude when managing changing priorities
• Professional demeanor with confidence and responsiveness in customer service situations

Preferred qualifications:

• Experience in corporate hospitality or workplace services environment
• Knowledge of local area attractions, dining, and entertainment options
• Familiarity with facilities management operations and service coordination
• Experience with mail services and administrative support functions
• Background in event coordination or meeting support services
• Additional language skills to serve diverse clientele
• Experience with workplace technology platforms and information systems

Schedule: M-F 8am-5pm

Location: San Jose, CA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

58,594.00 58,594.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site San Jose, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay