Veterinary Receptionist

Job Description

Job Description

Client Service Representative (CSR)

Florence Veterinary Clinic – Florence, OR

Full-Time | Competitive Pay | Veterinary Experience Preferred

At Florence Veterinary Clinic, we believe exceptional patient care starts at the front desk. We are looking for a friendly, organized, and compassionate Client Service Representative (CSR) who enjoys helping people, loves animals, and thrives in a fast-paced environment.

As the first and last person our clients see, our CSRs play a vital role in creating a positive experience while supporting our medical team.

What You'll Do

• Greet clients and patients with warmth and professionalism
• Answer multi-line phones and manage appointment scheduling
• Check clients in and out, process payments, and explain invoices
• Communicate clearly with clients regarding appointments, records, and treatment plans
• Assist with emergency walk-ins while remaining calm under pressure
• Maintain accurate medical records and client information
• Coordinate with veterinarians and technicians to keep the day running smoothly
• Handle prescription requests and general administrative duties
• Help maintain a clean, organized, and welcoming reception area

What We're Looking For

• Excellent communication and customer service skills
• Ability to multitask and stay organized in a busy environment
• Strong attention to detail and accuracy
• Comfortable using computers and learning veterinary software
• Ability to remain calm and compassionate during emotional situations
• Positive attitude and willingness to work as part of a team
• Reliable attendance and punctuality
• Veterinary or medical office experience is preferred, but we will train the right person with exceptional customer service skills.

Our Culture

We are a team that values:

• Kindness and respect
• Clear and honest communication
• Accountability
• Continuous learning
• Helping one another succeed
• Providing compassionate care to our patients and clients

Physical Requirements

• Ability to sit and stand for extended periods
• Ability to lift up to 30 pounds
• Comfortable working around dogs and cats of all sizes
• Ability to handle a busy, sometimes emotionally challenging environment

Benefits May Include

• Paid Time Off
• Employee pet care discounts
• Continuing education opportunities
• Supportive team environment
• Opportunity for growth within the practice

Florence Veterinary Clinic is committed to building a team of compassionate, dependable people who care deeply about both animals and the people who love them.