Airport Communications Dispatcher - SFO at City and County of San Francisco San Francisco, CA

Job Description Under general supervision, the Airport Communications Dispatcher, during an assigned shift, receives incoming request calls for service, both emergency and non‑emergency at San Francisco International Airport; dispatches crash/fire/rescue, airfield safety, police and other personnel regarding emergencies. Essential Functions Receives emergency and non‑emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers; properly classifies and prioritizes any report or complaint information and determines appropriate course of action. Dispatches multiple emergency services and maintains the status of incidents and record of dispatched emergency service personnel and apparatus. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all points bulletins. Operates Closed Circuit Television (CCTV) system for operational/officer‑safety‑related needs. Monitors alarm systems to ensure that proper action is taken for critical alarms received. Operates data terminal equipment to ascertain if vehicles are stolen and to whom vehicle is registered. May include additional duties as assigned. Nature of Work Dispatchers work under unpredictable periods of stress caused by the volume of calls and/or emergency conditions in the field involving the protection of life and property. Persons employed in this class must work shift assignments, which includes around‑the‑clock, weekend, and holiday work schedules. Employees are subject to changes in shift assignments. Due to the emergency nature of this work, mandatory overtime is required. Qualifications Education: High school diploma or equivalent (G.E.D. or High School Proficiency Examination). Experience: One (1) year of verifiable experience as a public safety (police/fire) dispatcher in a multi‑frequency computerized dispatch/communications center. Experience Substitution: Completion of a 12‑month program equivalent to the City and County of San Francisco’s Airport Communications Dispatcher Trainee Program may substitute for the one (1) year of required work experience. Preemployment Requirements Transportation Security Administration (TSA) security clearance, including criminal history record check, FBI fingerprints, and Security Threat Assessment. Customs Clearance – qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area; must submit and maintain a Customs Access Seal. Medical Examination to determine ability to perform essential functions and meet physical minimum requirements. Background Investigation including review of criminal, credit, and employment records; may require drug/alcohol screening. Equal Employment Opportunity The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category under the law. #J-18808-Ljbffr City and County of San Francisco