Clinical Care Manager II

Job Description Clinical Care Manager II (re)MIND® San Francisco Agency Overview Founded in 1889, the Felton Institute (formerly Family Service Agency of San Francisco) has a history of innovation in services for vulnerable children, families, and adults. Felton’s mission is to respond to human needs with cutting edge social services and treatment that combine the best social science research with cultural sensitivity, a deep respect for the consumer, and a commitment to social justice. With over 46 programs in 15 languages at sites throughout the San Francisco Bay Area and surrounding counties, our comprehensive array of services reaches across all racial, ethnic, cultural, and linguistic lines. Felton offers a dynamic, challenging, and supportive work environment where staff is encouraged to increase their skills and enter new domains. Program Description Felton Institute’s Early Psychosis award winning program (re)MIND® (formerly PREP) was originally developed in partnership with the University of California San Francisco (UCSF). Felton’s (re)MIND® is an early psychosis coordinated specialty care model for early detection and treatment of schizophrenia spectrum disorders. (re)MIND® core evidence‑based practices include Cognitive Behavioral Therapy for Psychosis (CBTp), Strength‑Based Care Management, Multi‑family Group Therapy, Peer Support, Algorithm‑Based Medication Management and Individual Placement and Support (IPS) model of supported education and employment. The (re)MIND® model has two additional components, Felton BEAM and BEAM UP, for individuals diagnosed with bipolar or mood disorders with psychosis and for individuals at clinical high risk of developing psychosis, respectively. Funded through partnerships with county behavioral health departments, the Felton Early Psychosis Division operates outpatient coordinated specialty care for early psychosis programs in San Francisco, Alameda, San Mateo, Monterey, and Marin, and offers excellent training and workforce development. Position Overview The Clinical Care Manager II works as part of a multidisciplinary team and is responsible for coordinating client care within the team and with community partners. This includes evaluating the strengths and needs of clients; identifying treatment goals collaboratively with clients and team members; and providing therapeutic interventions that target psychosis, mood, and additional issues that may impact recovery (such as trauma, substance use, interpersonal problems, and environmental stressors, etc.). The Clinical Care Manager II is expected to provide services to clients in both the office and in the community (homes, schools, libraries, etc.). The Clinical Care Manager II reports directly to the (re)MIND® Program Manager. Specific Duties and Responsibilities (Essential Functions) Meet regularly with assigned clients and their families at office site and in the community. Conduct assessment interviews and diagnostic evaluations with clients and parents to develop care plans. Provide evidence‑based treatment intervention, including Family Psycho‑Education, Multi‑Family Groups, Case Management, CBT, DBT, MI, and Crisis Intervention. Assist clients with accessing needed services that may include medical, benefits, employment, housing, etc. Collaborate closely with community providers; make referrals to other community and mental health agencies. Maintain clinical records within 24 hours of each client contact or service, in accordance with mandated quality assurance standards for MediCal and Medicare billing as well as in compliance with County Behavioral Health documentation standards. Meet all deadlines and comply with agency's documentation requirements and productivity standards. Work as part of a multidisciplinary team. Attend and contribute to team meetings and case conferences, providing client updates, discussing clinical issues and exchanging ideas. Attend all scheduled trainings and follow requirements to maintain competency in evidence‑based practices, as indicated. Engage in outreach events, including psycho‑educational presentations, open houses, and provide information about early intervention for psychosis to other mental health providers and general public as needed. Occasional evening and weekend availability may be required. Perform administrative tasks (i.e. chart completion and review, paperwork, etc.). Answer intake and referral calls. Perform other duties as assigned. Qualifications Master’s Degree (or higher) in Social Sciences, Psychology, Counseling Psychology or related field AND current California State Licensure. Two years post licensure and completed necessary course requirements to provide clinical supervision to BBS registered interns a plus. Three years of experience providing mental health services to youth or young adults with serious mental health challenges OR two years of direct service experience in early psychosis program. Personal or family experience of overcoming mental health challenges highly desirable. Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and ability to type 45 WPM. Valid California Drivers’ License with a clean driving record. Competencies Knowledge of County Behavioral Health, community resources, and TAY population preferred. Knowledge of Cognitive Behavioral Therapy (CBT) and treatment of co‑occurring mental health and substance use disorder preferred. Experience with CBT for Psychosis (CBTp) a plus. Strong assessment skill with reference to DSM‑5 and well‑developed interviewing skills. Ability to establish trusting, hopeful relationships with clients and their families. Openness to learning and implementing evidenced‑based practices to fidelity required. Demonstrated experience implementing evidenced‑based practices to fidelity preferred. Demonstrated ability to interact with and respect differences of opinion, beliefs, culture, appearances and ways of life. Customer service perspective and strength‑based approach to treatment. Knowledge of County, State, and Federal requirements for documentation and reporting, including Medi‑Cal/Medicare standards, CPT codes, etc. Excellent communication (written and verbal) and interpersonal skills. Adaptable, open to change, and able to tolerate ambiguity. Strong organizational skills, attention to detail, ability to prioritize tasks, and effect time management. Demonstrated experience as a team player with a welcoming attitude. Physical Requirements, Use of Equipment, and Work Environment The position requires sitting at a desk approximately 50% of the time, with standing 20% and walking or driving 30% of the time. Ability to perform routine bending, stooping, twisting, and reaching. Lifting may be required occasionally of no more than 20 lbs at a time. Approximately 50% of the time the employee uses a computer, keyboard, mouse, telephone, mobile phone, fax machine, copier, and video conferencing equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in an office environment and/or at various community locations and requires local travel. Additional Information Job Title: Clinical Care Manager II Division: Early Psychosis Position: 1.0 FTE (Full Time) Reports to: Clinical Program Manager #J-18808-Ljbffr 6AM City, LLC