Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Hourly Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Join the Chris Collins State Farm Team in Park Ridge, IL!

Since opening our doors in 2004, the Chris Collins State Farm Agency has proudly served Park Ridge and the greater Chicago area with exceptional Insurance and Financial Services. Chris, a devoted father of four and active youth basketball and flag football coach, brings the same passion and teamwork from the court and field into the office by helping customers protect what matters most.

At the Chris Collins State Farm Agency, success is built on trust, integrity, and collaboration. When you join our team, you’re stepping into a culture that supports your growth, values your contributions, and encourages you to make a real impact in people’s lives.

This isn’t just a job- it’s an opportunity to build meaningful relationships, develop your skills, and advance your career alongside a team that treats customers and colleagues like family.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Chris Collins - State Farm Agent, you will be the frontline resource for customers seeking help with their insurance policies. Your focus will be answering questions about policies, assisting with changes, billing inquiries, and claims support. Your professionalism, patience, and clear communication ensure customers feel valued and well-informed.

This role is ideal for someone who enjoys problem-solving, helping people understand their coverage, and delivering excellent customer service. Growth opportunities exist for motivated individuals eager to advance their career within the agency.

RESPONSIBILITIES:

• Respond promptly and professionally to customer questions about policies, billing, and claims
• Assist customers with policy changes, renewals, cancellations, and updates
• Help resolve billing inquiries, payments, and account issues
• Coordinate with agents and internal teams to address customer needs
• Maintain detailed and accurate customer records and documentation

QUALIFICATIONS:

• Strong communication and interpersonal skills
• Detail-oriented and organized with good multitasking abilities
• Customer service experience, preferably in insurance or financial services
• Ability to learn and navigate insurance software and systems