Billing Supervisor

The Revenue Control/Cash Posting Supervisor supports the Billing Manager in overseeing daily revenue and cash posting operations. This role supervises staff, ensures accurate cash reconciliation, supports training and process improvement, resolves account issues, and helps maintain compliance with organizational and regulatory requirements.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Job Responsibilities:

• Support day-to-day unit operations by coordinating workflows, overseeing staff activities, and ensuring work is completed and on schedule. Serve as a resource for team members and act on behalf of the manager as needed.

• Train staff on cash posting operation procedures, system functionality, and departmental expectations. Reinforce compliance with established workflows and provide ongoing guidance to support staff development and operational efficiency.

• Monitor productivity, inventory, and adherence to departmental policies and procedures. Assist with compliance monitoring, quality assurance activities, and policy updates to help maintain efficient and effective operations.

• Reconcile posted payments with bank deposits and cash receipts to ensure accuracy and timely resolution of discrepancies. Troubleshoot account and reconciliation issues, perform root cause analysis, and identify, analyze, and escalate billing-related concerns as appropriate.

• Help maintain cash management systems and payer code crosswalks to support accurate posting and reporting processes. Assist with operational reporting and process improvement efforts to enhance departmental performance.

• Lead or participate in meetings with vendors, payers, accounting, and internal teams to resolve issues and support operational goals. Handle sensitive patient, physician, and billing information in accordance with HIPAA and organizational confidentiality standards.

• Supervise staff. Hire, develop, and manage staff to achieve organizational goals. Set clear expectations, deliver feedback, and monitor performance for quality, efficiency, and compliance with policies and procedures. Mentor staff, foster career growth, and cultivate a positive and productive work environment.

Knowledge, Skills and Abilities:

• Knowledge of cash management and reconciliation processes.

• Knowledge of third-party billing and follow-up practices.

• Understanding of hospital/professional billing and payer requirements.

• Demonstrated leadership and problem-solving ability.

• Strong communication and project management skills.

• Ability to analyze issues, prioritize work, and implement solutions.

• Comfortable working independently and in a team environment.

Minimum Job Qualifications:

• High School Diploma/GED

• Bachelor's degree preferred

• 3-5 years of related supervisory experience.

• Experience with Microsoft Office and billing systems.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

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Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$64,300.00 - $70,100.00