Security Officer-Key Tower

Security Officer PositionThe Millennia Commercial Group is looking for experienced Security Officers to join our team at the iconic Key Center in Downtown Cleveland. This role is vital to the support of our residents, guest, and property as we strive to provide the highest quality of service to this Critical Infrastructure.Key ResponsibilitiesCustomer Service & Tenant ExperienceProvide white-glove customer service to tenants, guests, vendors, and executive clienteleServe as the first point of contact for lobby inquiries and visitor assistanceAlways maintain a professional appearance and demeanorDe-escalate conflicts with tact, diplomacy, and customer serviceSupport building events and VIP visits with discretion and professionalismAccess Control & Security TechnologyOperate and monitor electronic access control systemsIssue, activate, deactivate, and troubleshoot access credentialsMonitor CCTV and alarm systems and respond appropriatelyUtilize visitor management platforms for registration and badge printingReporting & CommunicationGenerate detailed, accurate, and professional incident reportsCommunicate effectively via email/reports/radio/phone with tenants, property management, and leadershipDocument security events, maintenance issues, and policy violations clearly and objectivelyMaintain shift logs and digital records in accordance with company standardsPolicy Enforcement & Risk MitigationRespectfully and consistently enforce all building policies and proceduresConduct interior and exterior patrols of the propertyIdentify and report safety hazards or suspicious activityRespond to emergencies in accordance with established protocolsCoordinate with local emergency services when requiredPerform other duties as assigned by managementWork Conditions & Physical DemandsAbility to stand and walk for extended periodsConduct routine patrols throughout multi-level commercial property and surrounding campusAbility to respond quickly to incidents when necessaryWork is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipmentAble to work independently or as a team member and support managers with special projectsStrong collaboration skills – works well across functional areas—excellent relationship-building skills; able to work alongside various levels of the organizationWork assigned overtime as needed to meet the service levels of the facility up to an additional four (4) for a maximum of a twelve (12) hour shift– Management will provide as much advanced notice as possibleReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Required Education and ExperienceHigh School Diploma or equivalentAt least (1) years of security, military, safety or customer service experience in a fast-paced environment working for an in-house, contracted security company, and/or guest services positionThe ability to obtain or have already successfully completed AED/CPR/First Aid CertificationExperience in Class A commercial, corporate, or high-end property security preferredStrong customer service background (hospitality or corporate environment a plus)Proficiency with Access control platforms, CCTV system, Microsoft Suite, Mobile Security and Reporting applications.Excellent written and verbal communication skillsStrong situational awareness and decision-making abilityProfessional appearance and demeanorValues We SeekRespect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.Expected Hours of Work & TravelMust be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.EOE/Disabled/Veterans StatementWe are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.Background Check ProcessEmployment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.About The Millennia CompaniesFounder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies® (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies. Millennia Housing Management