Concierge

Department: 11624 AMC Mount Pleasant - Concierge Service Status: Part time Benefits Eligible: No Hours Per Week: 12 Schedule Details/Additional Information: Hours: Saturday & Sunday, 8:00 AM – 2:00 PM Role Overview: The Weekend Concierge serves as the welcoming presence at the hospital’s main entrance and is often the first and last impression for our patients, families, and guests. As the FACE of Aurora on weekends, this role requires a warm, energetic, and outgoing individual who takes pride in delivering exceptional customer service. Key Expectations: Greet all patients and visitors with professionalism, enthusiasm, and genuine hospitality. Provide wayfinding assistance, helping guests navigate the facility with confidence. Offer transportation support, which may include securing wheelchairs, assisting with mobility needs, or coordinating safe entry and exit from the building. Demonstrate strong situational awareness and the ability to proactively identify when someone needs assistance. Maintain a polished, approachable demeanor that reflects Aurora’s commitment to compassionate care. Act as a self-starter who takes initiative without needing frequent direction, especially during slower periods or fluctuating weekend traffic. Ideal Candidate Qualities: Energetic, friendly, and comfortable engaging with a diverse population. Confident in independent decision-making and problem-solving. Committed to creating a positive and supportive experience for every person who walks through our doors. Pay Range $18.85 - $28.30 Major Responsibilities: Greets customers and assesses their immediate needs. Successfully manages the first impression of the facility. Offers assistance in any way necessary to include assist out of their vehicle, locate wheelchair, provide directions, escort to destination, etc. Passes customer to volunteers for escorts when possible. Utilizes Admitting or other departments to verify destination and remains with the patient if they are alone or in a wheelchair. Assists in maintaining a smooth traffic flow at the entrances to the facility. Assists in the arrangement of parking needs of customers, i.e., valet service, tour busses, short-term visitors, etc. Assists customers with transportation needs, i.e., taxi vouchers, bus passes, van transport, or other special needs. Assures working area is clean of debris, safe, and free from obstacles. Reports any Security/Safety issues to the Public Safety Services Department immediately. Works with hospital support staff that may include, but is not limited to: Public Safety, Environmental Services, Plant Operations, Patient Transport and Grounds. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: None Required. Education Required: High School Graduate. Experience Required: Typically requires 1 year of experience in service management as a concierge or greeter in a large public facility. Knowledge, Skills & Abilities Required: Excellent communication, interpersonal, and customer service skills. Ability to problem solve and work independent of direct supervision. Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of Aurora guests and visitors. Physical Requirements and Working Conditions: Ability to stand, walk and/or run throughout work area approximately 95% of the workday. Ability to withstand exposure to weather elements 95% of the workday. Ability to push, pull, and lift approximately 50 lbs. Ability to communicate with a diverse population of customers. Ability to tolerate minimal exposures of odors from auto emissions/gasoline. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care