Client Care Advisor

Client Care Advisor

Summit & Medina Counties

$55,000 - $65,000

We hire for who you are, your drive to help, your ability to build real relationships, and your genuine desire to connect people to the help that changes their lives.

What this role is really about

Every day, families in our community are trying to figure out how to get their loved ones the help they need. They're overwhelmed, emotional, and not sure who to trust and they're being asked to make these monumental decisions at lightening speed.

As our Client Care Advisor , you're the person who changes that.

You're not just selling a service-you're becoming a trusted guide. You'll step into difficult moments, build real relationships with families, and help them confidently choose care that allows their loved one to live safely and with dignity at home, wherever home might be.

This role is equal parts relationship-builder, consultant, and care coordinator . You'll meet families at critical decision points, develop personalized care plans, and stay connected long after services begin and end-ensuring every client receives the high-quality care we promise.

If you're competitive, you'll thrive here. There are goals to hit and outcomes to own-but the real scorecard is better lives for seniors and peace of mind for their families.

What you'll do day to day

Lead client relationships from first call to long-term care

• Serve as the primary point of contact for clients and families-someone they trust and rely on
• Conduct in-depth care consultations , assessing needs and guiding families through important decisions
• Use a consultative approach to develop personalized care plans that truly fit each client
• Maintain consistent follow-up with families who aren't ready yet-you don't disappear, you stay connected

Coordinate care and create exceptional experiences

• Oversee client service plans and ensure care evolves as needs change
• Personally introduce clients to their Care Professionals -setting both sides up for success
• Partner closely with schedulers, Care Pros, and the office team to ensure seamless care delivery
• Conduct regular quality assurance visits to reinforce trust and catch issues early

Solve problems and strengthen relationships

• Address concerns with empathy, professionalism, and urgency
• Identify opportunities to enhance care and advocate for additional support when needed
• Work collaboratively with families, healthcare professionals, and internal teams to achieve the best outcomes

Stay organized and accountable

• Maintain accurate client records, care plans, and documentation
• Follow all policies, procedures, and compliance requirements
• Manage your schedule, priorities, and caseload with independence and discipline
• Share in the On-Call rotation with fellow staff members

What we're looking for

We're not looking for someone who wants to make a difference. We're looking for someone who's driven to make a difference and driven to perform.

You'll do well here if:

• You're competitive-you set goals and push yourself to hit them
• You build real relationships-earned trust, not quick transactions
• You have experience in client services, healthcare, senior care, or coordination
• You think consultatively-you listen first, ask great questions, and guide decisions with care
• You're organized and proactive-you can juggle multiple clients, priorities, and timelines
• You solve problems-you don't wait, you step in and handle things
• You care about the mission-helping seniors live safely, comfortably, and with dignity at home matters to you

A word about credentials

Experience matters-but mindset matters more.

Backgrounds in healthcare, senior care, social work, or client services will help you ramp faster. Experience working with older adults and families is a plus.

If your path is a little different but you know how to build trust, manage relationships, and follow through-we want to hear your story.

Tech you'll use

You'll work in a CRM and Microsoft Office tools like Word and Excel, along with Home Instead systems. Comfort with technology-or a willingness to learn-is important.

You'll also need:

• A valid driver's license and reliable transportation
• Ability to travel within the territory
• Flexibility to work evenings or weekends when needed

What we offer

• A mission that matters-every relationship you build directly impacts someone's quality of life
• A team that invests in you-training, support, and real growth opportunities
• A collaborative, values-driven culture built on empathy, integrity, and care
• Opportunities to advance as you perform

Work Conditions & Expectations

• Travel within the service area required
• Evening or weekend availability as needed
• Professional demeanor and commitment to confidentiality
• Ability to work independently while collaborating with a team

Position Information
Title:Client Care AdvisorID:1593
Please note that this is the job board for the franchise office located at 1 Park Center Drive, Suite 17, Wadsworth Ohio 44281 . Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

For job related questions please call the franchise office at View phone number on click.appcast.io.