Member Service Representative- Dental

Position Details

• Location: Hybrid. 3 days in the office per week located at 11711 W Burleigh St, Wauwatosa
• Schedule: 40 hours. Monday through Thursday 8:30am-5:30pm & Friday 9:00am-3:00pm

Job Responsibilities


The Care-Plus Member Service Representative is responsible for the accurate and timely explanation of insurance products and supports administrative needs of individual and group CarePlus insurance plans.

• Manage all aspects of member insurance plans from account management and registration of new member accounts, claims, EOBs, pre-authorizations to resolving discrepancies for Individual and Group policies
• Answer phone calls from external and internal customers to answer questions and provide assistance on benefit coverage questions, plan provisions, exclusions and limitations
• Manage all financial aspects of accounts. Collect premium payments, bank downloads, and balancing of daily deposits
• Complete daily, weekly, monthly reports as assigned
• State of Wisconsin Accident & Health intermediary license must be obtained within six months of hire

Company Perks


As a team member of Dental Associates, you can expect an excellent compensation, experience on-the-job training, continued education offerings and abundant opportunities for career growth.


Benefits Overview:

• Medical Insurance with optional Health Savings Account through Associated Bank
• Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
• Vision Insurance
• Life Insurance
• 401k
• Company paid short term disability
• Paid Time Off
• Paid Holidays
• FSA
• Critical Illness
• Hospital Indemnity
• Plus opportunities for pay increases and bonuses

Job Requirements

• Minimum of a high school or equivalent
• 2 + years of dental, collection, insurance, healthcare or similarly fast-paced, customer-focused environment is preferred
• Excellent communication skills (verbal/written) and ability to positively resolve conflict
• Strong mathematical stills and ability to accurately work with finances
• Technologically savvy, ability to work with several computer applications simultaneously
• Applicants will be required to obtain WI Accident and Health license

The Company


At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our employees with a career, not just a job.


Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned dental group practice with over a dozen offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth and talented team members. Be part of a dynamic organization that will make you proud.


If you're ready for an exciting, stable career with a growing company apply today!

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