Technical Architect

Job Description

Job Description

Job Description: ServiceNow Lead
Location: Cincinnati, OH , - Travel once in a Quater,
Role Overview
We are seeking an experienced ServiceNow Lead to serve as the bridge between business stakeholders and technical teams. This role requires a strong communicator who can translate business requirements into actionable technical specifications, while ensuring sustainable configurations and adherence to best practices within the ServiceNow platform.
Key Responsibilities
Partner with business users to gather, analyze, and document requirements.
Translate business needs into clear technical specifications for development and configuration teams.
Enhance user experience by leveraging ServiceNow out-of-the-box features and minimizing technical debt.
Mentor and guide ServiceNow developers and administrators.
Serve as the subject matter expert for ServiceNow capabilities.
Lead and coordinate work across multiple geographies and diverse cultures to ensure seamless collaboration and delivery.
Provide strategic guidance on ServiceNow module usage and integrations aligned with organizational goals.
Stay current with emerging ServiceNow capabilities, including AI and predictive intelligence, and recommend adoption where beneficial.
Mandatory Qualifications
10 years of experience in a ServiceNow Lead role.
Hands-on expertise across multiple ServiceNow modules (e.g., CSM, CMDB, ITSM, ITOM).
Strong communication and stakeholder management skills.
Proven ability to lead cross-functional teams across regions and cultural contexts.
Required Certifications
ServiceNow Certified System Administrator (CSA) or
Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or CSM.
Preferred Qualifications
Experience with ServiceNow AI
Predictive Intelligence.
Strong knowledge of ITIL processes and enterprise service management best practices.
Demonstrated ability to drive innovation and continuous improvement within the ServiceNow ecosystem.
What We Offer
Opportunity to lead impactful ServiceNow initiatives across a global organization.
Collaborative and inclusive work environment.
Exposure to cutting-edge ServiceNow features and AI-driven solutions.