Alumni Mobility Mentor/ Career Coach

About JobTrain JobTrain serves individuals across the Bay Area through multiple career and training centers. We create an environment where our staff reflects the diversity of the communities we serve, fostering a safe and welcoming space for all participants. Our programs are designed to provide clients with the skills, support, and long-term guidance needed to achieve sustainable career growth and economic independence. About the Department and Role This role will work closely with graduates of JobTrain programs to provide career coaching, mentorship, workforce navigation, education pathway planning, and ongoing support designed to help participants achieve long-term career success and economic self-sufficiency. This role combines participant-centered coaching, alumni engagement, program development, outreach, workshop facilitation, community-building, data tracking, and partnership coordination. The position reports to the Manager of Career Development and works collaboratively with Career Development, Employer Engagement, Impact, Training, and Workforce Development teams. About the Mobility Mentor Program JobTrain’s Mobility Mentor Program is rooted in the belief that workforce development extends beyond initial job placement and should support long-term career advancement and economic mobility. Mobility Mentoring is defined as the professional practice of partnering with participants so that, over time, they may acquire the resources, skills, and sustained behavior changes necessary to attain and preserve economic independence. The program utilizes the EMPath Mobility Mentoring framework, which combines coaching, goal setting, participant-driven planning, and recognition strategies to support long-term advancement outcomes. The model includes four core components: Coaching for Economic Mobility Mobility Mentors provide participant-centered coaching designed to strengthen decision-making, persistence, accountability, and resilience over time. Economic Mobility Bridge® The Economic Mobility Bridge® serves as a framework and assessment tool that helps participants identify goals and map pathways toward economic self-sufficiency. Goal Setting Participants lead the goal-setting process while mentors provide accountability, encouragement, support, and resource navigation. Recognition Essential Responsibilities Alumni Engagement & Network Expansion Support the growth and long-term development of JobTrain’s alumni network through proactive outreach, engagement activities, relationship-building, and community development strategies. Maintain ongoing relationships with alumni across multiple cohorts and industries. Increase alumni participation in workshops, networking opportunities, employer events, mentorship activities, and continuing education pathways. Conduct outreach through calls, emails, texts, Zoom meetings, social media, and in-person engagement activities. Support alumni community-building initiatives that strengthen long-term engagement with JobTrain. Assist with alumni newsletters, success stories, communication campaigns, and outreach strategies. Mobility Mentor Recruitment & Enrollment Support recruitment, onboarding, and enrollment of participants into the Mobility Mentor Program. Educate alumni and participants on the value and benefits of Mobility Mentoring and economic mobility coaching. Conduct informational meetings and outreach activities to increase program participation. Assist participants with enrollment documentation, goal-setting activities, and engagement plans. Develop strategies to increase participant retention and ongoing engagement within the Mobility Mentor Program. Coaching & Career Advancement Provide 1:1 coaching and mentorship focused on career advancement, employment retention, continuing education, and economic mobility. Support participants with career planning, goal setting, resume development, interview preparation, job search strategies, and professional communication. Help participants navigate barriers impacting career growth, retention, education, and stability. Utilize the Economic Mobility Bridge® framework to support participant assessment, planning, and advancement conversations. Connect participants to supportive services, educational opportunities, certifications, and workforce resources. Maintain regular follow-up and accountability with assigned participants. Workshops & Community Engagement Facilitate virtual and in-person workshops focused on career advancement, economic mobility, professional development, financial wellness, and workforce readiness. Coordinate alumni networking events, meet-and-greets, engagement activities, and community-building opportunities. Support participant recognition and milestone celebrations. Partnerships & Collaboration Build and maintain relationships with employer partners, educational institutions, workforce agencies, and community organizations that support participant advancement opportunities. Collaborate with internal teams to strengthen alumni engagement and advancement outcomes. Assist with identifying educational pathways, certification programs, and advancement opportunities for participants. Outcomes, Reporting & Documentation Track alumni engagement, Mobility Mentor enrollment, participant progress, workshop participation, and advancement outcomes. Ensure all participant interactions, case notes, outreach efforts, and follow-up activities are documented in Salesforce within required timelines. Assist with program reporting, outcome measurement, and continuous improvement initiatives. Utilize participant feedback and engagement data to improve program effectiveness and participant experience. Qualifications Minimum Qualifications Bachelor’s degree in Workforce Development, Human Services, Social Work, Counseling, Education, Public Health, or related field preferred; equivalent experience considered 3+ years of experience in workforce development, career coaching, mentoring, advising, alumni engagement, case management, or related fields Experience working with individuals facing employment, educational, or systemic barriers Strong coaching, relationship-building, and participant engagement skills Excellent written, verbal, organizational, and interpersonal communication skills Experience facilitating workshops or group engagement activities Experience with Salesforce or similar database systems Ability to manage multiple priorities and participant caseloads Strong collaboration and teamwork skills Preferred Qualifications Experience utilizing coaching or mentoring frameworks such as EMPath Mobility Mentoring, trauma-informed coaching, motivational interviewing, or strength-based coaching approaches Knowledge of healthcare career pathways and workforce systems Experience with alumni engagement and community-building initiatives Bilingual or multilingual skills preferred Core Competencies Coaching & Mentorship Relationship Building Alumni Engagement Goal Setting & Accountability Economic Mobility & Career Pathway Planning Workshop Facilitation Community Outreach Case Management & Documentation Data Tracking & Outcomes Management Professional Communication Collaboration & Teamwork Cultural Humility & Inclusion Performance Expectations Expand and maintain an active alumni engagement pipeline Increase Mobility Mentor participant enrollment and participation Support measurable growth in alumni workshop and event attendance Maintain timely and accurate Salesforce documentation Conduct consistent participant follow-up and engagement outreach Support participant advancement, education, and employment retention outcomes Contribute to the growth and continuous improvement of the Alumni & Mobility Mentor Program Demonstrate professionalism, accountability, and participant-centered coaching practices throughout all interactions Compensation and Benefits JobTrain offers a competitive salary, health benefit plans with premium coverage, vision and dental, flex spending and HSA programs, 401K with a 5% match after joining, EAP and emergency services, vacation time, paid sick leave, long-term disability and life insurance. We also pay employees for 10 observed holidays including a whole week off between Christmas Eve and New Years Day. The pay rate for this position is $37.30 per hour. #J-18808-Ljbffr