General Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

General Manager High-Volume Retail Operations
Buff City Soap | Mansfield
Salary: Competitive base + performance bonus
Schedule: Full-time (40+ hours/week- Weekends Required )

About the Role:
Buff City Soap is seeking a proven, hands-on General Manager to lead a high-volume makery that requires strong leadership, financial discipline, and operational ownership.

This role is for an experienced manager who knows how to run a business, not just manage shifts. The General Manager is fully accountable for sales performance, labor, KPIs, team development, and guest experience with minimal supervision. We are looking for someone who takes ownership, builds strong teams, and is committed to long-term success.

What Youll Be Responsible For:

Business & Financial Management:
Full ownership of store performance, including weekly revenue of goals
Analyze and manage sales reports, labor models, KPIs, and P&L statements
Execute action plans to meet or exceed revenue, labor, and margin targets
Identify performance gaps and correct them proactively

Team Leadership & Accountability:
Hire, train, coach, and develop a high-performing management and hourly team
Create clear expectations, routines, and accountability at all levels
Conduct performance reviews and corrective action when necessary
Build a culture of ownership, consistency, and professionalism
Reduce turnover by leading with structure and clarity

Operations & Guest Experience:
Ensure exceptional guest experience through execution and team coaching
Maintain brand standards for cleanliness, production, safety, and merchandising
Oversee inventory, ordering, raw materials, and finished product levels
Lead by example during high-volume periods with calm, confident leadership
Ensure compliance with all operational and safety standards

Leadership & Ownership:
Manage independently while communicating effectively with ownership/leadership
Make sound decisions without needing constant direction
Hold yourself and your team accountable for results
Represent Buff City Soaps values and standards at all times

Required Qualifications:
5+ years of General Manager or senior operations leadership experience
Proven experience managing a high-volume business ($50K+ weekly revenue)
Strong understanding of KPIs, labor control, forecasting, and financial reports
Experience leading, developing, and retaining large teams
Ability to work in a fast-paced, hands-on environment
Strong organizational, delegation, and problem-solving skills
Comfortable using POS systems and business reporting tools
Reliable transportation and schedule flexibility

Physical & Schedule Requirements
Ability to stand and move for extended periods
Ability to lift up to 50 lbs
Must work a minimum of 40 hours per week
Willingness to work mid and closing shifts based on business needs
Must not be sensitive to fragrances

Who This Role Is Not For: This position is not a fit if:
You are looking for a shift leader or assistant manager role or have never been a General Manager
You need constant direction or micromanagement to be successful
You have not managed a high-volume operation with real financial accountability
You avoid difficult conversations or accountability with team members
You struggle with time management, delegation, or follow-through
You are seeking a short-term role rather than a long-term leadership position
You prefer managing tasks more than managing people and results

Why Join Buff City Soap:
Competitive compensation with performance-based bonuses
Medical, dental, and vision insurance options
Paid time off
Employee product discounts

If you are a disciplined operator who knows how to build teams, drive performance, and take full ownership of results, we want to hear from you.