Retail Sales Associate

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit We are searching for a friendly and professional retail sales associate to join our restaurant staff. As the first point of contact, you will greet and assist customers as they enter our restaurant.In this position, delivering outstanding customer service will be your main objective. Additional responsibilities might include conversing with customers about preferences on clothing colors, trends, sizes, merchandise, cleaning public spaces, ringing up merchandise. The ideal candidate will be friendly, with excellent communication and interpersonal skills.Job Duties- Welcome customers and help determine their merchandise preferences.- Ring up customers for all purchases.- Talk about our surveys and get 5 star guest service scores.- Ensure all purchases are accurately recorded.- Accept cash and return the correct change.- Tally money in the cash drawer at the beginning and end of each work shift.- Pull and restock merchandise (clothing, water bottles, pins, sundries, etc..)- Respond to customer inquiries, issue receipts, and record customer suggestions.- Clean and organize merchandise to suggestively sell with vibrant displays- Steam and fold shirts and other apparel as needed-Assist hostess with seating, guest greetings, phone calls.SKILLSRemaining calm in a hectic, fast-paced atmosphere.Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.Displaying a positive and outwardly friendly attitude toward guests. PHYSICAL DEMANDSAbility to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.Ability to sit for extended periods of time.Ability to make repeating movements of the arms, hands, and wrists.Ability to express or exchange ideas verbally and perceive sound by ear.Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTSMaintaining a well-groomed appearance (“having a plan”).Following all uniform guidelines. Practicing all general safety & sanitation standards.Recycling products, where possible.Maintaining HRC’s 5 core Values and Mission Statement. Working at Hard Rock Cafe - Health insurance