ServiceNow Production Support Manager

Job Description:Job Title ServiceNow Production Support ManagerLocation BirminghamCorporate Title DirectorYou will join Deutsche Bank as a ServiceNow Production Support Manager, working with a collaborative and global PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will help maintain platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues and improve service outcomes. You will connect closely with engineering, operations, and business teams to enhance automation, strengthen platform performance, and support reliable service delivery in a regulated environment. This is a role where you can contribute meaningfully, share ideas, and help shape how production support evolves, while being part of a supportive and inclusive team. Together, you will help build a dependable and responsive platform that supports business needs and customer outcomes.What we’ll offer youA healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.You can expect:Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for themCompetitive salary and non-contributory pension30 days’ holiday plus bank holidays, with the option to purchase additional daysLife Assurance and Private Healthcare for you and your familyA range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefitsThe opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per yearYour key responsibilitiesCoordinate and support internal and vendor teams to ensure consistent, reliable production support for the ServiceNow platformOversee incident, problem, and request management processes to support service quality and timely resolutionMonitor service performance and share insights on service levels, response times, and platform health to support informed decisionsEncourage root cause analysis and support implementation of actions that improve stability and resilienceCollaborate with engineering teams to support defect resolution, platform improvements, and long-term reliabilityBuild trusted relationships with stakeholders and partners, sharing updates on performance, risks, and improvementsYour skills and experienceProven experience supporting production services within a large-scale enterprise environmentStrong knowledge of ServiceNow including Information Technology Service Management, Configuration Management Database, Information Technology Operations Management, and Information Technology Asset ManagementExperience managing major incidents and supporting service operations processes with care and attentionUnderstanding of ServiceNow platform architecture and integrations, with a methodical and detail-oriented approachExperience working with global teams and partners, with strong interpersonal and communication skillsAwareness of regulatory requirements, operational resilience, and audit expectations within financial servicesHow we’ll support youTraining and development to help you excel in your careerFlexible working to assist you balance your personal prioritiesCoaching and support from experts in your teamA culture of continuous learning to aid progressionWe value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the processAbout usDeutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers .If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on View email address on click.appcast.io to discuss.We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment. #J-18808-Ljbffr