Senior Content Design Lead, Conversation UX
Jobleads-US
Capital One is seeking a Senior Manager of Content Design for its Retail Bank Content Design team within Experience Design. You will lead the conversation design vision for AI agent servicing experiences, crafting golden dialogues and mapping journeys that feel natural and human while training and monitoring LLMs in complex problem spaces.
You will guide a team focused on human-centered content, collaborate across product and tech, and influence business strategy through design excellence.
#J-18808-Ljbffr Jobleads-USVacancy posted 1 day ago
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