Field Service Engineer

Job Purpose:

Field Service Engineer is responsible for providing on-site technical support and maintenance for X-Ray and Medical Imaging equipment. The job involves traveling to client locations to install, troubleshoot, and repair equipment, as well as conducting regular maintenance checks. Field Service Engineers often work closely with other departments, such as sales and product development, to enhance overall customer satisfaction and contribute to the success of the organization. The expected base compensation for this role is $65,000 to $110,000 and is based on experience level.


Duties and Responsibilities:

• Provide service, installation, maintenance, and troubleshooting on various modalities of medical imaging equipment.
• Complete Preventative Maintenance and Quality Assurance inspections
• Manage paperwork for internal and external documentation.
• Communicate with and liaise between BMI departments and customers.
• Represent BMI's core values as the backbone of our business.
• Other duties as assigned.

Qualifications:

• 2 years of experience repairing or installing medical imaging equipment
• Knowledge of imaging equipment and systems
• Demonstrated technical acumen, business knowledge, and commitment to teamwork.
• Willing to travel and work independently.

Working Conditions:

Field Service Engineers work in dynamic environments, often requiring frequent travel to client sites for on-site support and maintenance. They must be adaptable to flexible schedules, including evenings and weekends, and may face physical demands when inspecting equipment or troubleshooting technical issues. The job involves a combination of technical expertise, effective communication skills, and the ability to problem-solve in high-pressure situations, ensuring efficient resolution of issues and customer satisfaction.

Physical Requirements:

Sitting for long periods of time and standing for long periods of time.

Direct Reports:

N/A

Why Join Us?:
• Medical, Dental, Vision Insurance
• Basic Life Insurance, Voluntary Term Life and AD&D
• Short- & Long-Term Disability
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employee Referral Program
• Employee Assistance Program
• Hearing Discount Program
• Paid Service Training/Development
• Paid Time Off
• 12 Paid Holidays
• 401K Match