Millwork Quote Specialist

Customer Service Representative

Deliver exceptional customer service by ensuring accurate, timely quotes and the efficient handling of special order requests to meet customer needs.

About the Role

We're looking for a detail oriented, customer-focused professional to support our sales and customer service team. In this role, you'll help process orders and quotes, respond to customer inquiries, and ensure a smooth experience from request to resolution. This is a great opportunity for someone who enjoys working collaboratively, staying organized, and making a direct impact on customer satisfaction.

What You'll Do

Process complex special orders to meet unique customer needs and deadlines.

Efficiently process quotes in the order they are received, ensuring customer satisfaction is maintained.

Manage and process more complex or detailed quotes, ensuring accuracy and meeting specific customer requirements.

Assist other teams with processing quotes that are assigned to them.

Provide guidance and assistance to ensure smooth workflow and maintain accuracy in processing quotes and orders.

Support organizational goals and objectives, contributing to the overall success of the team.

Maintain excellent working relationships with co-workers, customers, and managers.

Comply with Western Building Products standard procedures, work and safety rules, policies, and values.

Why Western

At Western Building Products, we are more than a business; we are a team of employee-owners, focused on making a difference in the lives of those we work alongside with and those we serve. Since 1983, we've built a culture of respect, reliability, and shared success. We are one of the nation's largest distributors of millwork products, and every person here has a stake in how we perform, because we're a 100% employee-owned company (ESOP).

That means when the company wins, you win. It is not just a paycheck; it is a long-term investment in your future.

Benefits

Western Building Products provides a competitive pay and benefits package, including health, dental, accrued paid time-off, and company funded retirement through our Employee Stock Ownership Plan (ESOP).

Requirements

Working knowledge of millwork products, materials and applications.

Strong customer service mindset and a commitment to creating a positive customer experience.

Proficiency with Microsoft Office and comfort learning internal systems and software.

Excellent verbal and written communication skills.

Strong interpersonal skills and the ability to resolve issues effectively and professionally.

Effective time management and organizational skills, with the ability to handle multiple priorities.

Problem-solving skills and the ability to interpret information and respond to customer needs.

Ability to work well under pressure while maintaining accuracy and attention to detail.

Experience

Minimum of 2 years of millwork-related experience or demonstrated working knowledge of millwork products and applications