Resident Services Assistant

About YWCA South Hampton Roads YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural women’s organization in the world. YWCA SHR is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. Serving approximately 8,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and an advocate for shaping vital impact through quality services that respond to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with partner organizations in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems. YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community. About the Position Under general supervision of the Shelter Manager, assist in the facilitation of basic need services for victims of violence at the YWCA SHR Emergency Shelter. Essential Duties The essential functions include, but are not limited to the following: Provide trauma‑informed crisis intervention, information and referrals to shelter clients as requested. Conduct shelter orientations as needed during Resident Services Assistant II staffing shortages. Stock shelter supplies, clean living spaces, prepare food as needed, and distribute basic hygiene items. Provide client transportation as needed. Deliver food and basic hygiene items to emergency shelter hotel guests. Provide education regarding the dynamics of sexual assault, domestic violence, stalking, and human trafficking. Maintain client confidentiality in accordance with the YWCA SHR’s Confidentiality policy. Maintain client case records in accordance with the policy and procedures. Adhere to the YWCA SHR’s Mandated Reporter policy in collaboration with law enforcement, and forensic and medical personnel. Participate in on‑going training and education regarding interpersonal violence, community resources, and medical personnel. Attend in‑service training and staff meetings as scheduled throughout the year. Follow the organization’s protocol in maintaining records of on‑going shelter client contact and calls through written case notes and the VADATA, and ECM systems. Provide lethality assessments to shelter clients. Provide comprehensive safety planning services to clients based on assessment results. Coordinate services and referrals based on lethality assessment results. Respond to crisis situations in the shelter involving shelter clients, providing conflict resolution communication and ensuring client safety. Perform other duties as assigned. Qualifications Minimum Requirements Education and Experience Minimum high school diploma required. Shelter experience and/or human services experience is preferred. Other Requirements Must be 18 years of age Must complete the training programs of YWCA SHR Must complete a successful background check Skills and Competencies Knowledge of the dynamics of sexual assault and domestic violence Proficiency with Microsoft Office applications, including spreadsheets Self‑starter with the ability to work independently and as a part of a team Effectively manage multiple priorities Excellent organizational and interpersonal skills Demonstrate the ability to maintain a calm and supportive demeanor at all times Non‑judgmental attitude, sensitive to confidential information A professional and caring attitude, reflecting the philosophy of the YWCA SHR Must complete the training program of the YWCA SHR Must be able to operate company van during daytime and nighttime hours Must have an excellent driving record and a valid driver's license; certificate of insurance from an insurance carrier licensed in the State of Virginia Travel is required and access to reliable transportation is essential It requires the willingness to work and travel alone Core Values Compassion Honesty Integrity Ownership Responsibility Empowerment Working Conditions This position is located at the YWCA SHR Emergency Shelter, a 24‑hour facility. Hours are available in 8‑hour shifts from 3 pm – 11 pm. Due to the program’s 24/7 operations, this position follows a rotating holiday schedule to ensure adequate coverage and continuity of services. Physical Demands and Work Environment Ability to travel in varying weather conditions. Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. While performing the duties of this job, the employee is required to: Frequently walk, use hands to finger, climb a ladder, handle or feel objects, tools or controls and talk or hear. Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl. Ability to lift and carry up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The noise level in the work environment is moderately loud. Physical capability to effectively use and operate various items of office‑related equipment, such as but not limited to, a personal computer, calculator, copier and fax machine. Compensation This is a non‑exempt, part‑time, hourly position, with a pay range of $16–$17 per hour. Weekly overnight hours vary, not to exceed 29 hours per week. Start Timeframe Position will be open until filled. Interested applicants are requested to submit a cover letter and résumé to the job posting at Equal Employment Opportunity Disclosure We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation and any other status protected by applicable local, state or federal law. Americans with Disabilities Act (ADA) Requirements YWCA SHR is an Equal Opportunity Employer. ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations. Substance Use and Workplace Safety Policy It is the policy of YWCA South Hampton Roads to maintain a safe and healthy workplace that is free of the effects of alcohol and drug abuse. Employees, volunteers, and interns of YWCA South Hampton Roads are prohibited from the use, sale, dispensing, distribution, possession, manufacture, or being under the influence of drugs that are illegal under any federal, state or local law. #J-18808-Ljbffr YWCA South Hampton Roads