Clinical Business Operations Representative 2 at University of Miami in Miami, Florida

Clinical Business Operations Representative 2

The University of Miami/UHealth Department of Pediatrics has an exciting opportunity for a full time Clinical Business Operations Representative 2 to work in Miami, FL. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Core Responsibilities:

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Prepare authorizations for Pediatric Gastrointestinal (Pedi GI) Procedures.
• Schedule appointments for all physicians in the practice, including international patients, and coordinate scheduling for diagnostic procedures.
• Facilitate messages to doctors and staff, including handling refill requests, using the UChart In-basket system.
• Manage medical records, including handling records for patients, other offices, and fulfilling legal record requests.
• Coordinate procedures performed at Holtz Children's outpatient hospital (PSPU), including providing invitations to the provider performing the procedure(s) and all fellows.
• Prepare all documentation from authorizations for scanning.
• Document procedures in UChart, including authorization and referral information.
• Complete Electronic Medical Record (EMR) requests for authorizations, appointments, medical records, and provider and patient messages.
• Handle bump list rescheduling.
• Navigate the workflow of patient charts via EMR (UChart and Cerner).
• Answer phone calls and distribute voicemails accordingly.
• Responsible for mail, In-Basket, and Pedi GI inbox duties.
• Other duties and responsibilities as assigned.

Core Qualifications:

• High school diploma or equivalent
• Minimum 1 year of relevant experience
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University's core values.

Any relevant education, certifications and/or work experience may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.