OSP Field Service Technician (1360)

Job Location: WNC Office – Gastonia, NC 28053 Field Service Technician About the role The Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements and company standards, ensuring that customers receive the highest level of customer service. Responsibilities Managing all last mile (Drop and in home and business networks) and the Access and in home and or business equipment. Fault Finding to resolve complaints. Create and maintain network documentation. Using monitoring network performance tools to troubleshoot problem areas. Assist with escalations (2nd Line support) to resolve end user issues. Configuring, maintaining, troubleshooting, and installing Broadband services such as Wi‑Fi Routers and smart home devices. Routing of a Fiber Optic drop cable from a termination box to a router’s location. In‑Home and business network to connect clients. Assist customers in connecting their home devices to the Ripple Fiber network. Qualifications Skills Required Must have a valid state driver’s license and safe driving record. Ability to operate hand tools and handheld mobile devices. Experience working in customer service, construction, electrical, technical or related field is a plus. Clean driving record. Work a flexible schedule, including evenings and weekends. Identify wire and cable colors. Qualify on pre‑employment assessments. Be available for overtime, emergency call‑outs and holiday work. Physical Demands Lift and move up‑to 60 lbs. – some of our ladders weigh 50‑60 lbs. At times work in small spaces or lofts (up to 28 ft.). Must meet ladder safety weight requirements (maximum 275 lbs. including gear) in accordance with OSHA standards. Benefits We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. Equal Opportunity Employer Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women. #J-18808-Ljbffr Ripple Fiber