Commerce - Digital Manager

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth  - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion  - Find a career in a place where everyone belongs.
• Benefits  - We care about your well-being.

Agency Description

The Department of Commerce is the economic catalyst for the City of Philadelphia helping all businesses thrive. Commerce creates equitable wealth-building opportunities through strategic investments and ecosystem partnerships to grow quality jobs, build capacity in under-resourced communities, and make it easier to operate a successful business in Philadelphia.

Job Description

The Digital Manager, Communications & Marketing, will report to the Digital Director, Communications and Marketing, and will work closely with assigned Deputy Commerce Directors and their units.

The Digital Manager will be responsible for the following:

• Execute social media, online and phila.gov content strategy for assigned units
• Spearhead graphic design strategies and the creation of documents for assigned units
• Expand outreach, events, and information accessibility for the business community

Essential Functions

Execute social media, online and phila.gov content strategy for assigned units

• Collaborate with the communications team on a social media calendar that keeps all Commerce accounts active consistently while optimizing audience growth, reach, and engagement.
• Compose educational content for businesses while highlighting assigned units’ programs and citywide resources on phila.gov blog webpage and social media platforms.
• Monitor partner accounts and share relevant content to amplify resources for businesses.
• Collaborate with the communications team on creative strategies and campaigns to showcase the stories of diverse businesses and community-serving nonprofits through Commerce’s blog, social media channels and presentations, and other available channels.
• Update the Commerce public events calendar with business webinars and events as shared by partner organizations and Commerce staff within designated units.
• Maintain Commerce Flickr account with quality photos of Philadelphia businesses, commercial corridors and events as captured by Commerce staff and contracted photographers.
• Attend events to capture content such as reels and photos, as needed.
• Respond to business-related questions by businesses and residents on social media platforms.
• Track phila.gov assigned units webpages for recurring updates needed.
• Manage social media campaigns in partnership with the communications team.
• Plan with the communications team on multilingual, accessible, and plain language content strategy.
• Communicate timely information for the public and highlight new Commerce announcements.
• Prepare monthly performance reports for digital communications with communications team

Spearhead graphic design and the creation of documents for assigned units

• Support the collaborative development of documents and annual reports, including the creation of outlines, writing, editing, and proofreading in alignment with specific goals of assigned units
• Maintain assigned units’ presentations and pitch decks.
• Develop unit-based work plans to support relevant projects and events meeting the needs of businesses
• Create well-designed guides, brochures, flyers and infographics for businesses, as needed.
• Create online and printed visuals that are easy to understand for businesses and residents.
• Coordinate with Digital Director to ensure daily content, design and outreach strategy align with Commerce messaging and priorities to help businesses and residents thrive in Philadelphia
• Coordinate collaboratively with communications team

Expand outreach, events and information accessibility for the business community

• Collaborate with the communications team on the development of events (example: Small Business Summit and Expo) in support of Philadelphia’s businesses across the city.
• Collaborate with the communications team, departmental staff on outreach to businesses and entrepreneurs to generate digital awareness of the department’s resources for businesses.
• Elevate clear, plain-language, inclusive and accessible strategies for businesses and residents.
• Coordinate digital communications and marketing efforts with partner organizations that work closely with assigned units and priority public audiences.
• Coordinate email marketing and newsletters through content creation representing assigned units
• Work with departmental staff to increase input/feedback/evaluation mechanisms for all outreach strategies, campaigns, and initiatives through a coordinated communication system.
• Manage constituency engagement through communications surveys and other feedback channels based on the programs and services of assigned units
• Maintain Commerce internal communications calendar up to date for strategic coordination.
•  Other duties as assigned by and in collaboration with the Communications Senior Director, Digital Director or Deputy Director of Policy and Strategic Initiatives.

Competencies, Knowledge, Skills and Abilities

• Ability to develop digital and print communications and marketing materials
• Experience with developing design concepts and ensure brand consistency across channels
• Familiarity with using online meeting platforms including Eventbrite, Zoom, Microsoft Teams for public facing events
• Ability to work in a fast-paced environment and meet tight deadlines
• Available to work night and weekends as needed
• Excellent self-direction, independent thinker, and drive responsibilities through to completion
• Excellent written and verbal communication skills
• Microsoft Office, Adobe Creative Suite and other software proficiencies
• Ability to establish and foster relationships with cross sector partners and to work as part of a collaborative team

Qualifications

Education and Experience

• Bachelor’s degree preferred, Communications and Marketing, Graphic Design, Public Relations or a related field.
• 3-5 years in the field of graphic arts and design with significant time spent developing branded marketing materials and content

Additional Information

TO APPLY:   Interested candidates must submit a cover letter, resume, and references.

Salary Range: $60,000 - $70, 000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation : City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at View phone number on us.fitly.work or send an email to View email address on us.fitly.work.

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