Parts & Service Technician (AMI)

Parts/Service Technician

Amos Mfg., Inc. is a trusted U.S. manufacturer of industrial shredding and separation equipment with over 40 years of experience. We specialize in custom-built shredders, conveyors, and complete system solutions for industries including automotive, electronics, plastics, textiles, and more. Our commitment to innovation, quality, and customer satisfaction has made us a leader in the field.

We are looking for a proactive and technically skilled Parts/Service Technician to join our team in Alpena, MI. This role is essential in supporting our customers by diagnosing issues, troubleshooting equipment, and providing expert guidance on shredder systems. If you enjoy solving problems, working with industrial machinery, and delivering excellent service, we'd love to hear from you.

Key Responsibilities

• Respond to customer inquiries related to shredder equipment, parts, and service.
• Diagnose mechanical and electrical issues and recommend effective solutions.
• Perform on-site and remote troubleshooting, repairs, and maintenance.
• Interpret technical manuals, schematics, and blueprints; guide customers through repairs.
• Send drawings and instructions to repair companies for accurate assemblies.
• Recommend machine modifications to meet specific customer needs.
• Quote replacement parts, pull orders, and calculate labor costs.
• Package parts and cutter heads; determine shipping costs.
• Address warranty issues and resolve workmanship or part defects.
• Collaborate with engineering to improve product design and resolve recurring issues.
• Track design changes and new parts that enhance product functionality.
• Work with manufacturing to ensure machines are assembled correctly.
• Coordinate powder coat colors for accurate matching.
• Pull job orders and confirm terms with accounts receivable.
• Maintain accurate service records and documentation using company software.

Skills

• Strong mechanical aptitude
• Proficient in using diagnostic tools and computer systems
• Excellent communication and customer service skills
• Ability to work independently and take initiative
• Attention to detail and organizational skills

Knowledge

• Industrial equipment service and maintenance practices
• Electrical systems and mechanical components
• Technical documentation including schematics and blueprints
• Shipping, quoting, and warranty processes
• Manufacturing and assembly standards

Ability to Implement

• Troubleshoot and repair industrial machinery both remotely and on-site
• Communicate technical information clearly to customers and team members
• Use company software to manage service records and documentation
• Collaborate across departments to ensure product quality and customer satisfaction
• Travel occasionally for service calls and represent the company professionally

Benefits

• Competitive pay based on competency
• 100% employer-paid health insurance and HSA for employees
• Flexible paid time off and holidays
• 401(k) with employer matching
• Discretionary bonuses

We are excited to welcome new talent to our team! If you are passionate about what you do and are looking for a dynamic and supportive work environment, we encourage you to apply. Join us and be a part of a company that values innovation, collaboration, and professional growth. We look forward to seeing how we can succeed together.

Employment Services, Inc.