Service Line Specialist (BPO/BPAAS HealthCare)

Service Line Specialist (BPO/BPAAS sales for HealthCare) Cognizant’s Intuitive Operations & Automation (IOA) business unit is one of Cognizant’s highest growth businesses. To accelerate this growth even further, IOA is fast-growing into industries, service lines and markets globally. One of IOA’s strategic growth markets is North America, and we are looking for a highly accomplished, successful Healthcare IOA service line specialist (SLS). The Healthcare SLS will be responsible for the growth and profitability of the vertical. Own an aggressive growth strategy by fast-growing market share and further penetrating existing client relationships with additional valued solutions. The applicant will have a visible presence within the Healthcare industry representing Cognizant and our service offerings across the Payor and Provider industry landscape. General Role Summary Role - The applicant will be hired as a Healthcare BPO/BPAAS sales SLS within the NA Intuitive Operations and Automation practice. Location – East Coast Applicants preferred – Open to US Level: Senior Director Travel – Travel will vary depending on customer and prospect requirements. Experience Experience working for a leading BPS, Consulting, or relevant Healthcare organization (Payer / provider organizations ) and in supporting Payviders and RCM services is needed . Consistent record of growing a business successfully over the years through strong client relationships and a deep understanding of the Healthcare Industry. Demonstrated ability of building sales and account management teams and supporting clients at all levels. New Logo Hunting of atleast 2-3 logos with single or multiple services lines sold across Payers and provider sectors. New Logo revenue should yield atleast 1-2M in year per logo for an annual cycle Deep understanding of Digital Operations/BPS and able to engage C-level executives in detailed BPO deal, solution, transition, and transformation shaping discussions and lead end to end of an entire lifecycle of a deal . Deep Healthcare knowledge in Payer or Provider space and RCM services Significant international experience required including being conversant in global service delivery models – both shared services and BPS. Well- developed “rolodex” as well as the tried ability to create strategic partnerships with large and sophisticated organizations. Ability to operate in a fast-paced ambitious and highly matrixed organization. Validated ability to guide, influence and develop a wide range of professionals. Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work with a client to create timely solutions and resolutions. Key Responsibilities Net-New Logo Hunting: Own and drive an aggressive net-new logo acquisition strategy across both Payer and Provider markets, building and managing a qualified pipeline from first-call origination through signed contract. Target a minimum of 2-3 net-new logos annually, with deal sizes and specific quota to be discussed during the interview process. Account Growth & Expansion: Independently drive growth within existing client relationships by identifying and selling additional BPO/BPaaS solutions, RCM services, and automation-led offerings — expanding wallet share across both Payer and Provider accounts. Deal Origination & Closing: Lead end-to-end deal lifecycle — from opportunity identification, solutioning, and C-level stakeholder engagement, through commercial negotiation, transition and transformation planning — for both new logo and existing account pursuits. Vertical Growth & Profitability: Own the overall growth and profitability of the Healthcare IOA vertical, balancing aggressive new logo acquisition and account expansion with healthy, sustainable deal economics. Payer/Provider Market Coverage: Maintain active coverage and a differentiated point of view across both the Payer and Provider landscape, including Payvider models and RCM services, ensuring pipeline balance and pursuit prioritization across both segments. Competitive Positioning: Develop and execute win strategies to displace incumbent providers and position Cognizant favorably against competing BPS/BPO players in the Healthcare space. Go-to-Market Development: Define and continuously refine go-to-market plans, solution offerings, and value propositions for the Healthcare IOA practice, informed by direct market and client feedback. Cross-functional Collaboration: Build strong, collaborative relationships with Delivery Leadership in Healthcare BPS, offshore Delivery Heads, and other Cognizant vertical BU leaders to ensure smooth deal handoff, solution credibility, and long‑term account health. Other Skills and Experience Bachelor’s / Master’s degree or equivalent experience in business management / administration; or health case discipline preferred. Global Business Services – Client‑facing GBS project experience is helpful. Technology Outsourcing - Background in technology outsourcing solutions is helpful. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. The annual salary for this position is between $240,000 - $280,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We look after our people, clients, company, communities and climate by doing what’s right. We cultivate an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry‑based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company‑wide communications purposes Certifications Required Certified Sales Professional (CSP) Certified Marketing Management Professional (CMMP)

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