Guest Services Officer, Security Command Center

Guest Services Officer, Security Command Center Location: Kansas City, MO Job Id: 1455 # of Openings: 1 Night Security Officer, Security Command Center. You will help maintain a safe and secure environment by monitoring museum operations, responding to security concerns, and serving as a key point of contact during assigned shifts. This role offers the opportunity to work independently while contributing to the overall safety and success of a world‑class cultural institution. What You’ll Do As the Night Security Officer, Security Command Center, you will support museum operations through monitoring, patrol, and emergency response activities. Security Command Center Operations: Operate security control equipment and monitor security systems throughout the museum campus. Monitoring & Response: Monitor alarms and security systems, respond appropriately to incidents, and contact emergency services when necessary. Building Patrols: Conduct routine patrols throughout the museum, including offices, galleries, stairways, and other facility areas to ensure security of people and property. Access Control: Monitor and control access through the Business Entrance and assist with visitor, contractor, and employee access as needed. Employee Support: Escort employees to their vehicles after dark upon request. Facilities Monitoring: Serve as the primary point of contact for HVAC monitoring and assist with reporting facility‑related concerns. Communication & Coordination: Answer incoming calls, route communications appropriately, and coordinate with museum staff and emergency responders as needed. What We’re Looking For Education & Experience High school diploma or GED required Demonstrated reading and writing proficiency in English Valid driver’s license required Prior experience as a night watch officer, security officer, or central station operator preferred CPR and First Aid training preferred Additional Qualifications Ability to work independently and exercise sound judgment Strong attention to detail and situational awareness Ability to respond calmly and effectively during emergencies Professional and courteous communication skills Ability to maintain confidentiality regarding museum operations and security procedures Commitment to accountability, integrity, and service excellence Technical Skills Basic computer proficiency Ability to operate security monitoring systems and related technology Schedule Saturday: 6:00 AM – 4:00 PM Sunday: 6:00 AM – 4:00 PM Monday: 6:00 AM – 4:00 PM Tuesday: 6:00 AM – 4:00 PM Hourly Rate: $16.45 per hour This is a full‑time, benefits‑eligible position. Working Conditions This position requires frequent walking, standing, climbing stairs and ladders, and conducting patrols throughout the museum campus. The ability to lift up to 30 pounds and respond to emergencies is required. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and color vision. The position may require operation of a motor vehicle. Equal Opportunity Employer The Nelson‑Atkins Museum of Art is an Equal Opportunity Employer. We embrace a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by law. For individuals with disabilities who would like to request an accommodation, please contact the People and Culture Department. The Nelson‑Atkins Museum of Art conducts pre‑employment background checks as part of our selection process. Salary information is a general guideline only. The Museum considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. *Part‑time benefits may vary. Our benefits support your health, well‑being, and future: Wellness & Life Insurance Programs Flexible Spending Accounts (FSA) Retirement Savings & Paid Time Off Employee Perks & Museum Discounts #J-18808-Ljbffr The Nelson Gallery Foundation