Benefits Counselor

Job Summary

We are seeking Benefits Counselors for a full-time, seasonal hybrid opportunity in Lake Mary, FL. This contract role supports employees during the annual benefits enrollment season and is ideal for customer-focused professionals who enjoy helping people understand important benefit options.

Benefits Counselors will join a supportive, team-oriented call center environment with paid training, clear expectations, and leadership committed to helping associates succeed. This is a great opportunity to gain valuable benefits administration experience, strengthen customer service skills, and be considered for future full-time opportunities based on performance.

Key Responsibilities

- Answer inbound calls from employees regarding benefits, enrollment options, and plan information.
- Assist callers with benefit elections, enrollment steps, website navigation, and login troubleshooting.
- Explain benefit plans and enrollment details in clear, professional, easy-to-understand language.
- Make outbound follow-up calls when needed to resolve customer questions or complete enrollment support.
- Accurately document customer interactions while navigating multiple systems at the same time.
- Maintain high-quality service in a fast-paced, high-volume call center environment.

Compensation and Benefits

- Pay: $19.00 per hour.
- Bonus: Earn up to a $1,200 completion bonus based on attendance, quality standards, and equipment return.
- Schedule: Full-time, seasonal assignment from August through December 31.
- Training: Paid training provided.
- Training schedule: Monday through Friday, 8:45 AM to 5:30 PM EST.
- Training format: 3 weeks of classroom training followed by 1 week of nesting.
- Work schedule availability: Monday through Friday between 6:00 AM and 8:00 PM CST.
- Overtime may be required during October through December, including Saturdays as needed.
- Work arrangement: Hybrid in Lake Mary, FL, with 3 days in office and 2 days remote.
- Top-performing hybrid employees may be considered for future full-time opportunities.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Support employees with benefits questions, enrollment guidance, and benefit elections.
- Troubleshoot website access, login, and navigation issues for callers.
- Document customer interactions accurately while using multiple systems.
- Provide professional, patient, and clear customer service during high call volumes.

- At least 2 years of combined customer service and office experience.
- Previous experience in a call center or contact center environment.
- Excellent verbal and written communication skills.
- Strong computer navigation skills and ability to multitask across multiple systems.
- Ability to explain complex benefits information in a simple, customer-friendly way.
- Dependable attendance and ability to remain focused throughout scheduled shifts.
- Comfortable working in a fast-paced, high-volume customer support environment.
- Ability to work overtime during the peak enrollment period from October through December.
- Ability to commit to no planned time off during the fourth quarter, October-December.

Preferred Qualifications

- Two years of college coursework preferred.
- Bilingual Spanish/English candidates are highly encouraged to apply.
- Prior employee benefits, insurance, HR support, or benefits enrollment experience is a plus.