Account Specialist-Level 1 - Associate (0 - 5 Years)

Account Specialist

As an Account Specialist, you will join a digital public affairs team. This role involves engaging with digital trends and crafting messages for online audiences and community stakeholders. Working in a fast-paced environment, your responsibilities will include traffic management, digital listening, community management, social publishing, and digital content production.

Key Responsibilities

• Support digital initiatives for energy infrastructure projects through digital listening, community management, social media publishing, and content production.
• Use project management tools to drive organization, cross-functional collaboration, and timely delivery of digital campaigns.
• Utilize social media monitoring tools to gather and analyze audience feedback to deliver data-driven insights.
• Track, categorize, and respond to social media comments, identifying trends and addressing misinformation.
• Write email and website copy from existing and approved content.
• Assist customers with account inquiries, billing, and enrollment.
• Process claims, contractor invoices, and fulfillment requests.
• Maintain accurate account records and follow established policies.
• Participate in training and development programs for customer service.

Required Qualifications

Education: A Bachelor's degree is required.

Experience: A minimum of 3 years of equivalent experience is required.

Technical Skills: Proficiency in CRM software and social media monitoring tools is necessary.

Preferred Qualifications

• An Associate's degree is preferred.
• A resourceful and enthusiastic attitude toward social media, with a commitment to influencing online conversations and countering misinformation.
• Ability to work independently and collaboratively with internal teams.
• Demonstrated communication and writing skills, with attention to detail.

Compensation & Benefits

The pay rate for this position is between $15.00 and $18.35 per hour.

Work Environment

This is a full-time, onsite position requiring 40 hours per week. Shifts may include evenings and weekends. All assignments are eligible for worker furlough, which typically coincides with select national holidays.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.