Support Specialist

Job Summary

The Support Specialist role is to provide clerical, data, and information related technical support to Team Manager/Department Director and members of the assigned team.

Note: This position supports our Clinical Team in our Resource and Crisis Center in Pontiac, MI.


Essential Functions

• Process and mail all department reports and documents as required.
• Establish and maintain administrative procedures, files, and records for respective team.
• Perform necessary functions for Team meetings and other assigned workgroups/committees.
• Perform necessary functions for Advisory Committee meetings. Some of those functions include mailing out packets, arranging for transportation, taking minutes, etc.
• Answer phones and respond to general inquiries regarding departmental policies and procedures.
• Updates information as required and needed in ODIN.
• Serve as backup to other Support Specialists and Administrative Assistants.
• Perform complex clerical assignments such as developing forms, establishing, and maintaining appropriate databases, and preparing PowerPoint presentations.
• Conduct research as required for Team Manager/Department Director and team members.
• Develop new and special report formats as required.
• Work with team members to collect data and prepare for accreditation audits. May result in the need to compile data and prepare reports.
• Produce routine documents and reports as needed.
• Proofread materials for inaccuracies and errors. Make corrections or returns to appropriate person to make corrections.
• Maintain email and other communication with OCHN provider network as directed.
• Make electronic copies of departmental files, records, and correspondence.
• Answer routine inquiries by email, phone or in person.
• Releases departmental information according to standardized departmental procedures. Refers unusual requests to supervisor.
• May be responsible for meetings and coordination and set up.
• Additional duties as assigned.

Job Requirements and Qualifications

Education :

• High School Diploma or GED.

Training Requirements (licenses, programs, or certificates):

Experience Requirements:

• Minimum of four (4) years related clerical or technical support experience. Related coursework at a business school, college or university may be substituted for up to two (2) years' experience.

Job Specific Competencies/Skills:

• Demonstrated high level of proficiency with Word, Excel, Power Bi, PowerPoint, and other relevant software programs.
• Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone.
• Demonstrated high level of oral and written communication skills.
• Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely.
• Demonstrated organizational skills needed to establish office procedures and maintain files and records.
• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.

Oakland Community Health Network's Core Competencies:

• Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)

• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Additional Information

(Travel required, physical requirements, etc.):

• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
• Must be available for meetings and events which may occur outside of standard office hours.
• Work performed primarily in an office environment.
• Hybrid (onsite/remote) work schedule available.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.