Business Operations Manager

Business Operations Manager

At Evaneos, we're convinced that the best way to change travel for the better is through local expertise, thanks to a global network of agencies that know their destinations inside out. Building the best-performing version of that network takes more than great relationships: it takes reliable systems, clean data, and processes that scale.

We're looking for a Business Operations Manager to be the operational force behind our Sales & Supply team. Your mission? Own the reliability, scalability, and continuous improvement of our revenue systems and data, from the processes Account Managers follow day-to-day to the automations and dashboards that power their decisions. It's a complete role spanning project management, data analysis, and enablement, all with one north star: generating revenue.

In practice, you operate on two fronts: structuring how Account Managers manage their agency portfolios and make better decisions; and driving, more indirectly, the performance of our partners through stronger processes, tooling, and action plans.

Reporting to Ugo, our Revenue Operations Lead, you'll join the B2B Marketing & Business Ops team within the Supply & Customer Operations department, whose goal is to build the world's best-performing agency network.

Led by Paola, our Head of B2B Marketing & Business Operations, the team drives agency engagement, empowers internal teams, and enhances operational efficiency to optimize partnerships and commercial performance. To do so, it brings together two groups of experts:

• On the Ops side: Ugo, RevOps Lead, and Cristina & Alec, Salesforce Administrators
• On the Marketing side: Paula & Florencia, Partner Enablement Managers, and Alice & Shweta, B2B Marketing Managers

You collaborate day-to-day with the whole team as well as our Account Managers, data team, and other stakeholders across the department.

Your missions as Revenue Operations Manager include:

• Automation & Tooling
• You own our tool stack and its ecosystem: Claap, Salesforce, Make, N8N, Claude, Notion, and Google Sheets.
• You proactively identify where manual processes slow the team down and turn them into scalable, automated workflows.
• You set up and continuously optimize automation tools within Salesforce (Process Builder, Flows) to streamline how our department operates.
• You build and maintain integrations between our tools, ensuring seamless data flows across the stack.
• You leverage AI deliberately because it solves real problems, not for the sake of it.
• Team & Partner Enablement
• You own projects end to end: defining objectives, scoping work, aligning stakeholders, handling blockers, and delivering, whether it's rolling out new workflows or driving structural changes across the department.
• You define, document, and align processes across teams, making sure everyone operates from the same playbook.
• You build and continuously improve onboarding programs: for Account Managers adopting new ways of working and tools, and for new agencies joining our network.
• You create custom tracking and action plans for our agencies, tailored to their needs.
• You design and improve Sales Challenges to boost agency engagement and performance.
• You handle complex support tickets that require technical depth or cross-functional coordination.
• Data & Reporting
• You work with stakeholders to understand their reporting needs and adapt Salesforce accordingly.
• You build and maintain custom reports and dashboards that give our teams real-time, actionable insights.
• You continuously sharpen your data skillset to solve most technical challenges independently.

Why join us?

• A Salesforce instance ready to scale : Implemented two years ago, it's a solid foundation with significant room to automate, optimize, and leave your mark.
• A team with real RevOps depth : Your future manager, Ugo, brings 10+ years of experience in the field and created a dedicated training program, so you'll join an environment where knowledge flows both ways.
• A front-row seat on the marketplace model : You'll develop deep expertise in marketplace dynamics and partner ecosystems, one of the most powerful business models to master right now.

What's in it for you?

• La Voyagerie Our bright and vibrant HQ in the 9th arrondissement is more than an office: it's a hub for inspiration, creativity, and daily interactions with others
• Weekly remote flexibility Enjoy up to 2 teleworking days per week, balancing focus time at home and collaborative moments at the office.
• Travelling teleworking The flexibility to work from different countries or regions multiple times a year.
• Travel budget Experience Evaneos services firsthand with dedicated travel perks.
• Well-being activities Partially covered sports memberships through Gymlib, music, and board games groups.
• Community & team events Cultural lunches, after-works, annual seminars, weekly team meetings

and even more!

Salary range is 55K-60K (including 3K variable pay). Transparent salary decisions based on clear benchmarks, career progression frameworks, and peer alignment to ensure fairness.

Preferred Experience:

• You may be a great fit for this position if:
• You have 3 to 5 years of experience in Revenue or Business Operations, ideally in a B2B SaaS or marketplace environment
• You have hands-on experience configuring or administering a CRM (Salesforce is a strong plus)
• You're comfortable with automation tools such as Make, N8N, or Zapier, and know how to build reliable, scalable workflows
• You have experience building reports and dashboards, and can turn raw data into actionable insights
• You've managed complex projects end-to-end, from scoping to delivery
• You're fluent in English and French to collaborate with our international team day-to-day
• Evaneos may be a great fit for you if:
• You can drive alignment across teams without formal authority
• You enjoy untangling complex problems and finding pragmatic solutions
• You're a good listener who takes time to understand people's needs before jumping to solutions
• You're comfortable setting your own priorities in a fast-moving environment, without waiting to be told what to do next

Recruitment Process:

• HR call with Marion - Initial chat to get to know you, learn about your work experience, and how they connect to the role ? 45 minutes
• Team Leader Interview with Ugo - Open discussion to dive deeper into your skills and get a clear understanding of the role ? 1 hour
• Case Study A practical exercise based on (almost) real scenarios to prepare in advance, with a report face-to-face including restitution time, and discussion with the team ? 1 hour
• Cultural fit Meet other Evaneossians during an interview focused on culture alignment and collaboration. The perfect occasion to see what it feels like to be part of Evaneos ? 45 minutes

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