Service Manager

Service Manager Claymont & Wilmington, DE

Ready to lead a team that takes pride in excellence?

Join Morgan Properties and earn a $1,000 sign-on bonus and $1,500 retention bonus after one year!

Morgan Properties is seeking an experienced, hands-on Service Manager to lead maintenance operations at our Wood Acres (178 units) and Longview (90 units) apartment communities. This is an outstanding opportunity for a maintenance leader who enjoys developing teams, solving complex maintenance challenges, and making a lasting impact on both residents and their team.

At Morgan Properties, we value leaders who take ownership, lead by example, embrace challenges, and foster a culture built on teamwork, accountability, and exceptional customer service. If you're ready to join a company that invests in its people while offering industry-leading incentives, we'd love to meet you.

What You'll Be Doing:

As a Service Manager, you will:

• Lead and oversee daily maintenance operations across both communities.
• Develop and execute production schedules, preventive maintenance programs, and capital improvement projects.
• Supervise, coach, and mentor a team of Maintenance Technicians while promoting accountability and professional growth.
• Troubleshoot and resolve complex maintenance issues involving HVAC systems, plumbing, appliances, carpentry, electrical, and general building systems.
• Provide hands-on support with service requests and apartment turns when needed.
• Ensure timely completion of work orders while maintaining exceptional resident satisfaction.
• Coordinate vendors and contractors to ensure quality workmanship and timely project completion.
• Manage inventory, maintenance materials, tools, and equipment.
• Conduct regular inspections of buildings, grounds, common areas, and vacant apartments to maintain company standards.
• Partner closely with the office team to deliver outstanding resident experience.
• Participate in a rotating on-call schedule and respond to emergency situations, including weather-related events such as snow removal.
• Foster a culture of safety, continuous improvement, respect, and outstanding customer service.

Compensation & Outstanding Benefits:

• Excellent Pay: $36.00 - $38.00 per hour
• $1,000 Sign-On Bonus
• $1,500 Retention Bonus after one year of employment
• Up to a 100% Rent Discount (eligibility requirements apply)
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 Quarterly
• On-Call Appreciation: $15/day for holding the on-call phone
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including holidays and sick leave
• Ongoing training, leadership development, and advancement opportunities within a growing organization

Schedule:

• Monday Friday: 8:00 AM 4:30 PM
• Paid rotating on-call participation required
• Availability to respond to emergency situations and weather-related events
• Schedule subject to business needs

What We're Looking For:

• 2+ years of maintenance leadership or management experience
• 4+ years of multifamily maintenance experience or comparable technical experience
• Strong expertise in HVAC, plumbing, carpentry, appliances, electrical, and general maintenance
• HVAC Certification required; boiler experience preferred
• Proven ability to lead teams, prioritize workloads, and drive operational excellence
• Experience managing preventive maintenance programs, work orders, inventory, and vendor relationships
• Strong communication, organization, and problem-solving skills
• Passion for delivering exceptional customer service and developing high-performing teams
• Comfortable using smartphones, maintenance applications, Microsoft Teams, email, and other technology
• Valid driver's license with reliable transportation
• Positive attitude with a "Whatever It Takes" approach to supporting your team and residents

Why Morgan Properties?

At Morgan Properties, we recognize that exceptional leaders deserve exceptional opportunities. That's why we're offering an enhanced compensation package including a $1,000 sign-on bonus, $1,500 retention bonus after one year, and up to a 100% rent discount along with the support, resources, and career growth opportunities to help you succeed. If you're ready to lead a great team and build a long-term career with one of the nation's largest apartment owners, we encourage you to apply today.