General Manager

General ManagerThe General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak 'n Shake procedures, policies and specifications which deliver the Steak 'n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.Responsibilities:Create an environment of sales growth through guest focus and delivery of Steak 'n Shake procedures and policiesIdentify, Train and Develop Trainers, Shift Managers, Managers and Restaurant ManagersDevelop, Focus and Motivate the Management team to consistently deliver the Steak 'n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing PricesTrain, Coach and Inspire Associates to deliver exceptional service, food and environment to the GuestLead Restaurant team to deliver on key metrics and financial expectations (Field Results Report)Manage all restaurant costs to deliver positive cash flowMaintain strict compliance with food, health, safety and security standards and proceduresCreate a safe environment free of harassmentDeliver best in class Gold Standard serviceLead by ExampleDemonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial ApproachLead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor managementHas the final authority over discipline and termination decisionsHas the final authority for all hiring decisionsSpecific Duties and Responsibilities:Customer Satisfaction:Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service.Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N.Ensure Guests are immediately recognized upon entering and as they are leavingTrain and motivate managers and associates to deliver great hospitality toward all guests and other associatesConsistently and effectively communicate with Managers and Associates through scheduled meetings, communications boards, training sessions and formal and informal coachingCreate a positive team environment through selecting service oriented Associates who are aligned through ongoing coachingBrand Protection:Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people: Verify sales forecast for accuracy in accordance with local influences.Execute the 14 point walk – ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately setup / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved.Assess current and future staffing needs, create and execute staffing plans to ensure 100% staffing on all shifts, year roundInterviews and approves all associate hires utilizing the Select the Best tool – ensuring the candidate exemplifies the 3 I's; Intensity, Integrity, IntelligenceDevelop and train managers and trainers on standards, job requirements and new policies and procedures Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediatelyDeliver Gold Standard service through effective associate and management communication of standards and expectationsTrain and ensure all safety procedures are strictly adhered toFinancial Growth:Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DP for posting by 5 pm on FridayValidate appropriate staffing levels of well-trained associates on all shiftsValidate effective food ordering and accurate inventory levels within the restaurantEnsure proper receiving of food deliveries, storage and posting into the FoodManagement SystemComplete weekly, period and quarterly inventory and accurately post into the back officeFood Management SystemManage "other supplies" and small wares to ensure adequate amount of supplies are available at all timesMaintain strict adherence to the cash handling and banking policies and proceduresValidating effective completion of shift tools and administrative duties as designed by Steak 'n ShakeEnsure strict adherence to all State and Federal regulatory lawsKey Performance Indicators:Field Results Report (FRR)Key MetricsFood Management SystemLabor Management SystemEffective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reportsCareer Path:Field Training ManagerFranchise PartnerCompetencies:Competency - 0-6 Months - 6-12 Months - 12-24 Months1. Self Manages - Advanced - Expert - Expert2. Communicates Effectively - Advanced - Expert - Expert3. Coaches and Develops - Advanced - Advanced - Expert4. Creates Teams - Advanced - Advanced - Expert5. Manages Food Standards - Advanced - Expert - Expert6. Manages Service Standards - Advanced - Expert - Expert7. Manages RestaurantEnvironment - Advanced - Advanced - Advanced8. Grows the business - Advanced - Expert - Expert9. Plans and Manages - Advanced - Advanced - Advanced10. Financial Accountability - Intermediate - Advanced - Advanced