Team Leader - Retail

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full-time Regular 6 Wichita, KS, US TEAM LEADER We are looking for a Team Leader to play a key role in furthering our vision and mission in our retail area. PURPOSE OF POSITION To open and close the store. Manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement. SUPERVISION RECEIVED District Manager, Store Manager & Asst. Store Manager SUPERVISION EXERCISED Supervises workers in various personnel groups engaged in operating a retail store. QUALIFICATIONS / EDUCATION High school diploma or the equivalent required. Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations. Must be a person with excellent character references and a well-developed sense of responsibility. One year of management experience, required. A valid driver’s license and insurability is required. ORGANIZATIONAL RESPONSIBILITIES Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement toward Goodwill's mission. JOB PROFICIENCIES Math Skills Computer Skills Oral Communications Written Communications Internal-Personal Communications Judgment and Problem Solving Cash Handling Job Knowledge Planning and Organization Leadership Teamwork Customer Service Orientation Interviewing Skills Quality, Product Knowledge Ethics and Trust Safety and Security JOB COMPETENCIES Serves as hiring manager in the Manager and/or Assistant Manager’s absence and will complete employee work schedules, evaluations and ADP as needed. Will handle customer complaints. Oversees store operation including inventory, warehouse and stock rotation per manager. Per manager, performs all administrative and clerical details associated with store operation and orders supplies as needed. Provides supervision for all sales associates, trains employees and follows cash handling procedures on a daily basis. ESSENTIAL FUNCTIONS Must complete employees’ work schedules, evaluation, counseling, hire, fire, and train employees only when manager and assistant manager are not available. Supervises the sales force and sales floor. Sells merchandise as time permits. Attends to and satisfies customer’s needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary. Promotes special events. Receives and checks incoming stock, supervises checkouts and stock transfers. Checks condition and placement of stock in a clean, neat, and orderly condition. Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and windows. Solely responsible for warehouse department being clean, stocked and rotated on a daily basis. Must ensure merchandise is marked to Goodwill Standards from the processing warehouse area. Trains and supervises store personnel and maintains projected sales goals. Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation. May supervise solicitors and pick-up orders, including routing as authorized. Maintain records of store operations as required. Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices. Makes recommendations to Area Manager and Vice President of Operations/Sales. DUTIES AND RESPONSIBILITIES Assures that the appearance of the store and premises is presentable at all times. Performs administrative and clerical details of store operation, such as preparing stock requests, ordering forms, bags and other supplies, receiving, and disposing of mail, handling cash as directed by current procedures, etc. Responsible for safety and well‑being for all employees. Safeguards the premises and material under his or her care at all times. Seeks to reduce the possibility of pilferage or burglary. Constantly watches for fire hazards and unsafe conditions. Adheres to all ethical standards and confidentiality of records. Adheres to all safety policies and reports violations. Supports mission statement and activities of other departments. Supports the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to persons with disabilities and barriers to employment. Must be able to work Saturdays and Sundays and at least two nights a week. Must be able to count all monies for store operations. Must be able to lift up to 50lbs. Must be able to make bank deposits with own transportation daily. When working with monies, safe and monies must be locked up at all times. Driving to the bank to ensure secure delivery of bank deposits. Other duties as assigned. STANDARDS FOR MEASURING PERFORMANCE / QUALITY STANDARDS Attendance and punctuality. Quality and quantity of work performed. Attitude and overall effectiveness of working relations with all stakeholders. The manner in which duties and responsibilities, essential functions and job competencies are performed. Supports and values diversity. The manner in which the above listed duties are performed. The ability to handle store in absence of manager’s or person in charge to preparing daily deposit, maintaining employee purchase forms. RELATIONS WITH STORE PERSONNEL Follows program plan in work assignments. Trains them in overall store operation. Represents management to them. Advises and counsels them as required. Is fair and impartial in his/her relations with them. RELATIONS WITH STORE CUSTOMERS Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective. Uses good judgement and does not hesitate to take responsibility. Stresses courtesy and enthusiasm to the public by all store workers. RELATIONS WITH STORE MANAGER AND AREA MANAGER Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates. NOTE Must have a telephone and maintain it in operating order within telephone company’s maintenance capabilities. Must be a licensed driver‑must be insurable. Must pass/complete background check. PHYSICAL STRENGTH Lift -- push/pull while standing – up to 50 pounds on a daily basis. Rarely over 100 pounds. Carry -- push/pull while moving – up to 50 pounds on a daily basis. Rarely up to 100 pounds. BENEFITS Medical and Prescription Plan – available first of month following employment Paytient Medical Assistance Plan – available first of month following employment Dental Plan with Ortho Option – available first of month following employment Vision Care Plan – available first of month following employment Flexible Spending Accounts – available first of month following employment Group Life and AD&D – available first of month following employment 401(k) Plan – available first of month following 90‑days employment Paid Time Off (PTO) and Sick Leave – accrual begins first day of employment Paid Volunteer Time Off – 8 hours per year Paid Holidays Accident and Critical Illness Employee Assistance Program Employee Referral Bonus Tuition Reimbursement Program 20% Discount at Goodwill Industries of Kansas Stores #J-18808-Ljbffr