Referral Management Specialist

Referral Management Specialist I Entity: Medical University Hospital Authority (MUHA) Worker Type: Employee – Regular Sub‑Type: ORBG – Patient Access Center Pay Rate: Hourly, Pay Grade Health‑20 Job Summary: Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call‑center environment utilizing an automated scheduling system. Responsibilities Triage patient calls according to established algorithms. Answer questions, resolve issues, and refer to appropriate clinical teams as necessary. Collect and verify accurate demographic, physician, insurance, employment, next‑of‑kin and emergency contact information for patients. Perform activities to ensure effective clinic operations, enhance the revenue cycle, and provide the highest level of customer service. Qualifications Education: High School Diploma or equivalent. Work Experience: 0–6 months. Work Hours: 40 hours per week, scheduled day shift (U.S. time zone). Physical Requirements Standing, sitting, walking, climbing stairs, walking in temperature extremes. Lifting, carrying, and moving objects up to 50lbs (including 25lbs to overhead). Fine and gross motor tasks, including pinching, grasping, and repetitive hand motions. Visual and hearing capabilities as described (20/40 vision, hearing acuity). Ability to work rotating shifts, overtime, in a latex safe environment, and with respirator use if required. Equal Employment Opportunity MUSC is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, see #J-18808-Ljbffr C002 Medical University Hospital Authority (MUHA)