Front Desk Specialist

Job Description

Job Description

About the Role

Yonder One is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to guests and owners at a resort community in Davenport, FL, you will help maintain a quickly growing portfolio of vacation homes.

Responsibilities

• Act as the first point of contact for guests, vendors, and occasionally owners within the local management office
• Take incoming phone calls, make occasional outbound calls, and respond to emails or chats daily from guests with questions or concerns about a reservation, statement, or other matters
• Assist with the creation and delegation of maintenance and housekeeping tickets (if applicable)
• Verify unit availability to assist with scheduling vendor or realtor visits
• Meet and maintain standards and metrics including guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
• Identify potential owner leads from walk-ins or incoming calls and pass information to the Business Development Representative
• Build and maintain business relationships and open lines of communication with internal support teams
• Other duties as assigned – every day is different in hospitality!
• Help with any other roles and responsibilities.

Requirements

• Prior experience in a luxury hotel front desk or high-touch customer service environment preferred
• Detail-oriented, service-driven, and able to thrive in fast-paced environments
• Proficiency in property management and reservation systems preferred
• Strong communication and interpersonal skills
• Flexible availability including weekends and holidays may be required
• Must clear background check

Location

Davenport, FL 33897