Customer Service Supervisor - Florham Park, NJ

Warehouse Supervisor

Responsible for supervising warehouses supporting distribution, manufacturing or site services such as MRO or delivery services in Lake County. Ensure the Manager's expectations for routine activities are met and may manage medium projects within the area. Responsible for ensuring facilities meet AbbVie external or internal customer expectations and support. Expected to maintain all Quality, Regulatory, Financial and Global Trade compliance expectations for the area and must ensure full compliance with FDA, DEA, OSHA, GTC, TSA and other regulatory expectations. Maintain efficient and compliant operations to ensure readiness to meet any internal, customer or regulatory audit. Required to maintain a safe and secure facility ensuring employee safety and product integrity. The Supervisor is expected to meet assigned goals and KPI's and assure capacity, systems and technology is capable of supporting the assigned area.

Responsibilities:

• Ensure area compliance with applicable Corporate and Divisional Policies and procedures
• Be able to troubleshoot and execute problem solving with minimal supervision
• Ensure daily, weekly and monthly assignments are completed per schedule
• Ensure direct reports are appropriately trained to complete assigned tasks and complete formal written and verbal performance reviews as scheduled
• Monitor daily work operations and provides direction to supervisors, group leaders, or other staff to achieve unit or departmental goals
• Interact with internal and external customers, by meeting regularly, responding to requests and explaining procedures
• Develop work schedules for department by assessing priorities, workload and available resources.
• Maintain personnel records (e.g., work schedules, vacation schedules, leaves) and makes or directs modifications in the database to reflect actual change
• Develops and/or identifies new work processes and the improved utilization of human and material resources within the assigned area or related departments, facilitates others participation in the continuous improvement program, and investigates and solves basic problems that impact work processes and personnel within a unit or department

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