Service Advisor

Service Advisor – AutomotiveWe need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.Job ResponsibilitiesGreet service department customers promptly and courteously—attitude is everything!Listen to customers and clearly translate repair needs to techsUpsell additional services using low pressure, high integrity methodsProvide accurate repair/maintenance estimatesAdhere to policies on vehicle care and operationFollow up on each repair and keep customers informed of progressSell and manage extended warrantiesInspect repair quality and ensure all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customersHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standardsBenefits OfferedMedicalDentalVision401(k)Basic Life InsuranceAccident & Critical Illness InsurancePaid TrainingShort Term DisabilityEmployee Discount ProgramAbout UsFamily Car Group is a reputable, well-established, family-owned, and operated auto dealership group with a strong presence in our community. Our dealerships are dedicated to providing an amazing car-buying experience and provide a large selection of high-quality vehicles. Our goal is to dramatically enhance the car buying and servicing experience for our customers by building relationships based on mutual respect and complete transparency.Family Car Group is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.