IT Manager, Product Owner - Finance

IT Manager, Product Owner Finance

The IT Manager, Product Owner Finance is the value owner for Quench's financial systems ecosystem, accountable for maximizing business outcomes across Salesforce, Zuora, Certinia (FinancialForce), ServiceMax, and CPQ.

This role serves as the single point of accountability for the Finance product domain, ensuring that business needs are translated into clear, actionable requirements and that the development team delivers high-quality increments aligned with strategic objectives.

Responsibilities:

• Own and continuously refine the Finance Product Vision, ensuring alignment with Finance leadership and enterprise strategy.
• Maintain a transparent, prioritized product roadmap, balancing strategic initiatives, technical debt, compliance, and operational enhancements.
• Define measurable product outcomes (e.g., automation ROI, cycle time reduction, data accuracy improvements).
• Communicate the roadmap across Finance, IT, and executive stakeholders to ensure alignment and shared understanding.
• Own the end-to-end product backlog, ensuring items are value-driven, refined, and prioritized.
• Lead backlog refinement, sprint planning, and iteration reviews in partnership with the Scrum Master.
• Ensure backlog items are sliced into incremental, deliverable units that support continuous delivery.
• Make real-time scope decisions during sprints to keep the team unblocked and focused.
• Act as the primary liaison between Finance leadership and technical teams.
• Facilitate cross-functional decision-making and negotiate trade-offs.
• Communicate product progress, risks, and dependencies to senior leadership.
• Manage relationships with third-party vendors and implementation partners.
• Oversee the documentation and continuous improvement of complex financial business processes, including General Ledger, AP, AR, Tax, and Collections.
• Lead evaluation and redesign of financial processes (GL, AP, AR, Tax, Collections).
• Ensure system design aligns with accounting principles, compliance, and audit standards.
• Identify opportunities to automate manual processes and reduce operational risk.
• Partner with Finance SMEs to validate requirements and ensure solutions meet business needs.
• Ensure data accuracy, consistency, and integrity across all financial systems and integrations.
• Partner with architecture and data teams to maintain a robust data governance model.
• Identify and mitigate risks related to data quality, system dependencies, and integration failures.
• Facilitate Agile ceremonies with discipline and purpose, ensuring Sprint Planning, Reviews, and Retrospectives drive transparency, alignment, and continuous improvement.
• Translate strategic objectives into clear, achievable sprint goals, partnering with the Scrum Master and development team to maintain flow, remove blockers, and uphold Agile delivery standards.
• Monitor delivery risks and dependencies across Finance systems, proactively escalating issues, adjusting scope, and guiding teams toward predictable, high-quality delivery.
• Advise Finance leaders on technology-enabled process improvements, offering data-driven recommendations that balance innovation with operational feasibility.
• Evaluate emerging financial technologies and industry trends, identifying opportunities to modernize the Finance ecosystem and strengthen automation, compliance, and scalability.
• Facilitate ideation and solutioning workshops with Finance SMEs and IT partners to explore new capabilities, challenge assumptions, and co-create forward-looking enhancements.

Qualifications:

• Experience: Minimum of 5-7 years of Product Owner experience, with at least 3 years in a leadership or managerial capacity.
• Education: 4-year degree in Finance, Accounting, Information Systems, or relevant work experience.
• Technical Expertise: Strong technical knowledge of Salesforce.com, Zuora billing, and Certinia (FinancialForce).
• Domain Knowledge: Deep understanding of core finance and accounting business processes.
• Agile Proficiency: Expert knowledge of Agile best practices, including requirements gathering, process mapping, and user story development.
• Soft Skills: Mature presence and poise to engage with senior leadership, with excellent communication and technical writing skills.
• Quenchy: A collaborative team player with a positive outlook and a company and team first attitude.

Nice to have:

• Prior consulting experience
• Familiarity with SQL and/or PowerBI
• CSPO (Certified Scrum Product Owner), IIBA, or PMI-PBA certification.

Equal Opportunity Employer

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