Customer Service Representative - Customized Apparel

Job Description

Job Description

We are seeking a highly organized and customer-focused professional to join our team in the customized apparel and promotional products industry. This role serves as a key point of contact for customers, vendors, production staff, and the art department to ensure orders are processed accurately and delivered on time.

The ideal candidate will have strong customer service skills, experience managing multiple projects simultaneously, and a thorough understanding of custom apparel, promotional products, screen printing, embroidery, or related industries. Success in this role requires attention to detail, excellent communication skills, and the ability to coordinate projects from initial customer inquiry through final delivery.

Essential Responsibilities

• Build and maintain positive relationships with customers and vendors.
• Respond to customer inquiries, requests, and concerns by phone, email, and in person in a professional and timely manner.
• Process customer orders and monitor projects from order entry through completion.
• Communicate order status updates and notify customers when orders are ready for pickup.
• Create and maintain customer and vendor accounts within company systems.
• Prepare and process customer quotes and pricing proposals.
• Collaborate with production staff to answer questions regarding products, artwork, job specifications, and materials.
• Work closely with the art department to ensure design requirements and customer expectations are met.
• Enter and maintain accurate production and order information within company databases.
• Assist customers with selecting apparel, promotional products, and other customized merchandise from the showroom.
• Process returns, exchanges, and order adjustments as needed.
• Troubleshoot customer and production-related issues, escalating concerns to management when appropriate.
• Coordinate shipping arrangements through carriers such as FedEx and USPS.
• Assist with opening and closing office operations when required.
• Purchase screen-printing supplies and other materials as needed to support production.
• Organize and maintain customer records, filing systems, accounts receivable documents, and accounts payable records.
• Support overall office and production operations to ensure efficient workflow and exceptional customer service.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of 2 years of customer service, account coordination, order management, or administrative experience.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage multiple orders and deadlines simultaneously.
• Proficiency with Microsoft Office and data entry systems.
• Strong attention to detail and problem-solving abilities.
• Ability to work effectively with customers, vendors, and internal teams.

Preferred

• Experience in the customized apparel, screen-printing, embroidery, promotional products, signage, or branded merchandise industry.
• Knowledge of production workflows related to custom apparel and promotional products.
• Experience preparing quotes, processing orders, and coordinating projects from start to finish.
• Familiarity with artwork approval processes, production schedules, and shipping logistics.
• Experience working with inventory, purchasing, or vendor management.

Company Description

Our clients need customized apparel & Promotional products for their organization. We work with schools, cities, fortune 500, contractors, small businesses and anyone with a need to promote and grow their business. We do NOT work with individuals who need 1 or two garments produced, they are not our target market.

Our ideal applicant will have a familiarity with customized apparel & promotional items.

Company Description

Our clients need customized apparel & Promotional products for their organization. We work with schools, cities, fortune 500, contractors, small businesses and anyone with a need to promote and grow their business. We do NOT work with individuals who need 1 or two garments produced, they are not our target market.\r\n\r\nOur ideal applicant will have a familiarity with customized apparel & promotional items.