Assistant Manager Sally Beauty

Assistant Manager 02951 at Sally Beauty Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present. 30% Brand: Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Act as the main point of contact to resolve customer issues and concerns. Analyze store trends and anticipate customer demands. ~Leverages internal hiring platforms and actively recruits to build a strong network of external candidates to fill positions when required. Holds the team accountable to company policies and expectations. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion, and belonging. ~30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni‑channel fulfillment (SFS/SDD/BOPIS). Manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Timely and accurate follow‑through with company directives, assignments & projects. ~10% Safety / Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Ensures stores are compliant with all HAZMAT training and execution. High School Diploma or equivalent Must be 18 years of age or older Minimum 3+ years retail sales/customer service experience preferred At least 1+ year prior management experience preferred Can effectively communicate with team and management Cosmetology license desirable, but not required Flexible & Agile Adapter: Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the company. Understands the importance of inclusion. Customer Focused Partner: Understands and works to meet the needs of external and internal customers Demonstrates vision and broad perspective to drive business performance Project Level: High The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.