Receptionist

Receptionist

Lakeview Village - LENEXA, KS 66215

Overview

Position Type Full Time Job Shift Day Travel Percentage None Category Customer Service

Description

Schedule: Monday-Friday 8a-5p, 1 hour lunch break

At Lakeview Village, we are friendly professionals who are united by our passion for providing aging adults with a lifestyle and quality services above the rest. No matter the stage in your career, this is your opportunity to be a part of a community that creates cherished memories for our residents.

Lakeview Village is a continuing care retirement community. We have an opening for a Receptionist to work Full Time.

Lakeview's Receptionist presents the best "first impression" possible for Lakeview residents, guests, visitors, and staff by meeting their needs with excellent customer service and professionalism. Performs a variety of duties to ensure smooth operations at Lakeview.

Why join us?

• Competitive pay
• Health, dental, and vision benefits
• Retirement plan with employer match
• Employee Assistance Program
• Fitness center and pool

Job Duties and Responsibilities

• Assists residents, guests, and employees by answering phones in a timely manner; directs guests and visitors to appropriate locations; and provides information and referrals to staff as needed.
• Assists with clerical duties including, but not limited to: copying, faxing, filing, and collating.
• Ensures that office forms are kept up to date.
• Forwards faxes to appropriate departments or residents.
• Sells stamps and postage; postmarks outgoing mail for residents and departments.
• Books trips and activities for residents.
• Opens and closes the cash register each day, verifies the balance and daily sales.
• Departmentalizes fees, totals and copies them, and correctly enters them into the cash register.
• Makes reservations for guest rooms, distributes keys, and accepts payments.
• Sells guest meal tickets.
• Accepts and appropriately forwards job applications when the HR offices are closed.
• Interacts with prospective residents, provides them with basic information regarding the services at Lakeview.
• Receives, sorts, forwards, and distributes incoming mail.
• Processes work orders.
• Becomes familiar with both Eastside Terrace and Heritage desk duties.
• Ensures that assigned areas of the facility are maintained in a safe, clean, and orderly manner.
• Attends and participates in in-service educational classes and on-the-job training programs.
• Develops and maintains a good working rapport with inter-department personnel and other departments within the facility, to ensure that departmental programs can be properly maintained to meet the needs of the facility and residents.
• Ensures that Residents' Rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to express grievances are followed.

Qualifications

• High School Diploma or GED is required.
• Must have at least two years of experience as a receptionist, or in administrative support services.
• Demonstrates good communications skills, including but not limited to effective reading, writing, speaking, and analytical skills, with a fluent understanding of English.
• Must possess a good working knowledge of the Microsoft Office Suite software.
• Must possess basic mathematical skills.
• Ability to work independently, prioritize tasks appropriately, and exercise sound judgement where procedures cannot be standardized.
• Ability to administer and follow straightforward written or verbal instructions.
• Possesses an empathetic approach to the elderly.
• Able to work in a team setting with residents, relatives, staff, and others.