Client Support Engineer 1

This role will work from Fairfax office 5 days per week! Rotating schedule - client is 24/7/365! Position Overview Perform activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Candidate must be capable of installing standalone computer/simple network additions or network installs, wiring install, or support level efforts augmenting the large LAN/WAN projects. Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Responsibilities Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations Install OS; test configuration; run diagnostics Configure computers and devices for network Image computer systems Install updates and scripts Run diagnostics, repair and test computer equipment/devices Act as the first level support for customer technology problems and identify root causes, resolve, and monitor technology support requests in a timely, effective, and professional manner Properly escape and document unresolved queries to the next level of support Regularly maintain internal service ticket and time entry information Qualifications Some college or equivalent experience; technical coursework Entry level with some prior experience providing technical support in a business environment. Windows OS experience Hands on and practical knowledge of networks and computer systems. Excellent oral and written communications skills with customers and peers; tactful and effective customer communications. Strong team player Ability and willingness to evaluate and learn new technologies and apply them effectively. Previous position with customer service experience. #J-18808-Ljbffr