Customer Service Representative

Horizon Pacific Inc. is seeking a Customer Service Representative in Denver, CO, for a FULL_TIME position. This role involves handling customer inquiries, resolving issues, and ensuring satisfaction. The position offers negotiable salary and benefits, with a deadline of November 23, 2026. The Customer Service Representative will respond to customer inquiries via phone, email, and chat. You'll process orders, track shipments, and provide product information. Your tasks include troubleshooting issues and escalating complex problems to the appropriate team. You'll collaborate with the customer service team and other departments to resolve customer issues. The workplace is in Denver, CO, with a focus on teamwork and continuous improvement. The office environment is professional and customer-centric. The salary for this position is negotiable, taking into account the candidate's level of experience and expertise. Benefits In addition to the base salary, employees are entitled to comprehensive health insurance coverage, which helps them manage their healthcare needs. The company also provides paid time off, allowing employees to take vacations and personal days without worrying about their paycheck. Furthermore, professional development opportunities are available to help employees enhance their skills and advance their careers. Depending on performance and the company's needs, employees may also be eligible for bonuses, which serve as additional incentives. Additionally, the company offers flexible work arrangements, allowing employees to have a better work-life balance and tailor their work schedules to their personal preferences. Applicants should have excellent communication skills and a customer-focused mindset. Previous experience in customer service is preferred. Proficiency in English is required, with basic computer skills a plus. You should be detail-oriented and able to work under pressure. Responsibilities & Qualifications Answer and direct customer inquiries via phone, email, and chat Resolve customer complaints and issues promptly and professionally Provide exceptional customer service and build strong relationships with clients Maintain accurate and up-to-date customer records Collaborate with other departments to ensure customer issues are resolved efficiently High school diploma or equivalent Previous customer service experience is a plus Excellent communication and interpersonal skills Ability to work well under pressure and meet tight deadlines Strong problem-solving skills and attention to detail #J-18808-Ljbffr Horizon Pacific Inc.